Vine Review Violates Policy – Amazon Refusing Escalation (Need Moderator Help)
We received a Vine Voice review on ASIN B0F31VJDKV that clearly violates Amazon's published Community Guidelines and historic Vine policy.
❝ It took nearly three weeks to arrive… that’s an inordinately long time to wait… ❞
(Full review here: https://www.amazon.com/gp/customer-reviews/R1R8JGWT05MKH4)
This is a shipping and fulfillment complaint, not a review of the product — and the shipping delay was caused by Amazon FBA, not us.
We’ve tried:
Reporting the review (doesn’t apply to Vine)
Seller Support (they sent a canned response)
Live chat (told us to open a case and then it was closed with the “use the Report button” line)
There is no visible path to get this to the Vine Team despite it being a clear policy issue.
Can a moderator please help escalate this internally or confirm the correct escalation route?
We are not disputing the customer’s experience — we are only asking that the Vine program be enforced consistently.
Thank you in advance.
Vine Review Violates Policy – Amazon Refusing Escalation (Need Moderator Help)
We received a Vine Voice review on ASIN B0F31VJDKV that clearly violates Amazon's published Community Guidelines and historic Vine policy.
❝ It took nearly three weeks to arrive… that’s an inordinately long time to wait… ❞
(Full review here: https://www.amazon.com/gp/customer-reviews/R1R8JGWT05MKH4)
This is a shipping and fulfillment complaint, not a review of the product — and the shipping delay was caused by Amazon FBA, not us.
We’ve tried:
Reporting the review (doesn’t apply to Vine)
Seller Support (they sent a canned response)
Live chat (told us to open a case and then it was closed with the “use the Report button” line)
There is no visible path to get this to the Vine Team despite it being a clear policy issue.
Can a moderator please help escalate this internally or confirm the correct escalation route?
We are not disputing the customer’s experience — we are only asking that the Vine program be enforced consistently.
Thank you in advance.
3 replies
Glenn_Amazon
Hi there @Seller_XNcjOXaHf4uKz,
I'm sorry you have had difficulties with this Product Review. In order to escalate this issue can you please provide the Case ID you created on this issue? Once you provide it I will be able to escalate this issue further. Thank you for your understanding.
-Glenn
Seller_f1h1r1hClSr72
Yes, I also believe that Vine’s latest policy has impacted users’ logistics experience, which in turn has influenced objective evaluations of the product itself.
Seller_vWuGqtGVyhZxm
Only on Amazon do you find this kind of stuff where people complain about free products and the Community Guidelines will not remove it even if it is a clear violation of policy. IE: complaining about shipping speeds and not the product.
