How to appeal a violation of intellectual property if the complainant does not respond?
Good day! Our account on the Australian market has been deactivated due to account violations.
August 9,2024 - we received 11 intellectual property violations, type - counterfit. We added these products by mistake, so we don't have invoices.
Amazon Support during the calls answered that these violations can be removed only if the complainant withdraws them.
We have been trying to contact the complainant for over a month and have not received any response.
How can we remove these violations if the complainant does not respond?
@Jessica_Amazon_ @Iwata_Amazon
How to appeal a violation of intellectual property if the complainant does not respond?
Good day! Our account on the Australian market has been deactivated due to account violations.
August 9,2024 - we received 11 intellectual property violations, type - counterfit. We added these products by mistake, so we don't have invoices.
Amazon Support during the calls answered that these violations can be removed only if the complainant withdraws them.
We have been trying to contact the complainant for over a month and have not received any response.
How can we remove these violations if the complainant does not respond?
@Jessica_Amazon_ @Iwata_Amazon
7 replies
Ken_Amazon
Hi @Seller_zsVXeHUDxiVHQ,
Thank you for your post.
Basically we will need you to wait for the complainant to respond.
Have you been in contact with any of the support teams about your issue?
Ken
