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483K members
3.6K discussions
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Seller_QRuFG1tVsKwCi

Unable to charge, account locked?

So my amazon account has been locked, and requires a new credit card or verification according to it. I entered a new credit card (not pre-paid, not debit, an actual credit card) and it STILL won't let me access the account, or even help pages related to the account! I can't get in, and I'm being charged for the storage without being able to do anything about it! Anyone, please help?

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Seller_QRuFG1tVsKwCi

Unable to charge, account locked?

So my amazon account has been locked, and requires a new credit card or verification according to it. I entered a new credit card (not pre-paid, not debit, an actual credit card) and it STILL won't let me access the account, or even help pages related to the account! I can't get in, and I'm being charged for the storage without being able to do anything about it! Anyone, please help?

Account Health
Tags:Suspended
00
23 views
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3 replies
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Seller_kIukTwdhvntAp
In reply to: Seller_QRuFG1tVsKwCi’s post

"Unable to charge, account locked?"

This is my standard credit card template so use what applies!

First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true!

Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side. There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.

Amazon is weird on so many levels and this seems to work at least sometimes!

Here is a thread where the OP says it worked.

https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b

00
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Seller_rI7BZIczK8iAC
In reply to: Seller_QRuFG1tVsKwCi’s post

And of course the name on that credit card has to match exactly with the "Legal Entity" the account was created.

00
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CR_Amazon
In reply to: Seller_QRuFG1tVsKwCi’s post

@Seller_QRuFG1tVsKwCi

Hello there, my name is CR and wanted to reach out here. It appears you still have some verifications to go through by visiting your 'Account Info' page and selecting the red text that reads 'Reactivate Account'.

This should get you to the page to complete the re-verification as it appears there are still additional docs required.

CR_Amazon

00
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Seller_QRuFG1tVsKwCi

Unable to charge, account locked?

So my amazon account has been locked, and requires a new credit card or verification according to it. I entered a new credit card (not pre-paid, not debit, an actual credit card) and it STILL won't let me access the account, or even help pages related to the account! I can't get in, and I'm being charged for the storage without being able to do anything about it! Anyone, please help?

23 views
3 replies
Account Health
Tags:Suspended
00
Reply
user profile
Seller_QRuFG1tVsKwCi

Unable to charge, account locked?

So my amazon account has been locked, and requires a new credit card or verification according to it. I entered a new credit card (not pre-paid, not debit, an actual credit card) and it STILL won't let me access the account, or even help pages related to the account! I can't get in, and I'm being charged for the storage without being able to do anything about it! Anyone, please help?

Account Health
Tags:Suspended
00
23 views
3 replies
Reply
user profile

Unable to charge, account locked?

by Seller_QRuFG1tVsKwCi

So my amazon account has been locked, and requires a new credit card or verification according to it. I entered a new credit card (not pre-paid, not debit, an actual credit card) and it STILL won't let me access the account, or even help pages related to the account! I can't get in, and I'm being charged for the storage without being able to do anything about it! Anyone, please help?

Account Health
Tags:Suspended
00
23 views
3 replies
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Seller_kIukTwdhvntAp
In reply to: Seller_QRuFG1tVsKwCi’s post

"Unable to charge, account locked?"

This is my standard credit card template so use what applies!

First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true!

Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side. There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.

Amazon is weird on so many levels and this seems to work at least sometimes!

Here is a thread where the OP says it worked.

https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b

00
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_QRuFG1tVsKwCi’s post

And of course the name on that credit card has to match exactly with the "Legal Entity" the account was created.

00
user profile
CR_Amazon
In reply to: Seller_QRuFG1tVsKwCi’s post

@Seller_QRuFG1tVsKwCi

Hello there, my name is CR and wanted to reach out here. It appears you still have some verifications to go through by visiting your 'Account Info' page and selecting the red text that reads 'Reactivate Account'.

This should get you to the page to complete the re-verification as it appears there are still additional docs required.

CR_Amazon

00
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user profile
Seller_kIukTwdhvntAp
In reply to: Seller_QRuFG1tVsKwCi’s post

"Unable to charge, account locked?"

This is my standard credit card template so use what applies!

First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true!

Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side. There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.

Amazon is weird on so many levels and this seems to work at least sometimes!

Here is a thread where the OP says it worked.

https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b

00
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_QRuFG1tVsKwCi’s post

"Unable to charge, account locked?"

This is my standard credit card template so use what applies!

First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true!

Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side. There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.

Amazon is weird on so many levels and this seems to work at least sometimes!

Here is a thread where the OP says it worked.

https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b

00
Reply
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_QRuFG1tVsKwCi’s post

And of course the name on that credit card has to match exactly with the "Legal Entity" the account was created.

00
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_QRuFG1tVsKwCi’s post

And of course the name on that credit card has to match exactly with the "Legal Entity" the account was created.

00
Reply
user profile
CR_Amazon
In reply to: Seller_QRuFG1tVsKwCi’s post

@Seller_QRuFG1tVsKwCi

Hello there, my name is CR and wanted to reach out here. It appears you still have some verifications to go through by visiting your 'Account Info' page and selecting the red text that reads 'Reactivate Account'.

This should get you to the page to complete the re-verification as it appears there are still additional docs required.

CR_Amazon

00
user profile
CR_Amazon
In reply to: Seller_QRuFG1tVsKwCi’s post

@Seller_QRuFG1tVsKwCi

Hello there, my name is CR and wanted to reach out here. It appears you still have some verifications to go through by visiting your 'Account Info' page and selecting the red text that reads 'Reactivate Account'.

This should get you to the page to complete the re-verification as it appears there are still additional docs required.

CR_Amazon

00
Reply
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