Negative feedback removal request
Hi @Quincy_Amazon! Not sure if you can assist us with this, it's the only negative feedback on our store in almost 4 years. Buyer left it due to not understanding Amazon's return policy. They shipped an item back but wanted the refund before it got back to us which we replied we do not refund unless we check the item first, which is pretty common sense. We tried to ask for removal but it got auto denied. Any help or clarification would help, thank you. For order # 113-5077272-8331442
Negative feedback removal request
Hi @Quincy_Amazon! Not sure if you can assist us with this, it's the only negative feedback on our store in almost 4 years. Buyer left it due to not understanding Amazon's return policy. They shipped an item back but wanted the refund before it got back to us which we replied we do not refund unless we check the item first, which is pretty common sense. We tried to ask for removal but it got auto denied. Any help or clarification would help, thank you. For order # 113-5077272-8331442
14 replies
Seller_OvL8C4BJWiuS9
As a frequent buyer, the returns I have processed always are "refunded" in as little as 2-4 hours once the return label has been scanned-THIS ONLY APPLIES TO A GIFT CARD BALANCE THOUGH. If they chose to have the amount refunded to the original form of payment (credit or debit card) it can take 5-7 days.
Seller_uAh6arSeIpEt8
@Quincy_Amazon Just in case you needed the auto decline feedback removal CASE ID #16904114351. Thank you ahead of time for checking for us!
Seller_oDXVaydIpi3Hi
Amazon needs to stop switching what they are doing with the returns. Some are RFS, some aren't. Its a logistical nightmare to check every single one constantly because Amazon wont follow its own policies. Its a poor experience for the both the seller and the consumer.
Seller_xBwWAnA8yZ3b9
Hi,
After the auto-denial, click I still need help with this case, and send a message. An Amazon team member will review, but make sure you include all the details possible regarding the case, including any screenshots of the customer's interaction with you. Sometimes you may need to respond a few times before Amazon removes the feedback, but in most cases, the feedback should be removed. Hope this helps.
Seller_LTNvvFJ2jqJOv
When seller support denies it again, just wait on a moderator to assist, it should be removed eventually. Had a similar situation and took 3 weeks to remove.
Seller_Y0rZ9frzCU5UR
This what I believe the situation to be:
Refunds are automatically issued when the tracking number of the return is delivered to Carrier. If what you received back is not what you expected etc., then you have to submit and Support a claim. with STRONG evidence to them for review. After doing so you wait until Support decides whether you get any money back or not.
Seller_awYU0oH8skccg
Consider this...Buyer Scans the Return Label but Doesn't Actually Mail the Item...& Just Keeps it.
There are Kiosks in many P.O. that Allow This to happen... I've seen this happen...Of course Proving it is impossible...LoL
Seller_uAh6arSeIpEt8
@Xander_AmazonSame with this one, in case Quincy is out, can you help us with this? This feedback is the only 1 star one we have on our store and we believe it should be removed, as the buyer left it before we even got the product back in to refund. We refunded them the same day we received it.
Xander_Amazon
Ok following up - I believe that the team who reviewed your appeals may have determined it was not eligible for removal because of the following policy:
"If the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
In the messages, I did see your attempts to reach out to the buyer, but ultimately, it is up to the buyer to decide to remove or change their feedback since it is their opinion of the experience.
