package is being returned damaged by carrier?
UPS label purchased using buy shipping, it's being returned to us as damaged per tracking. Customer is requesting a refund( right fully so)
How to handle this? Do we put in a claim with the carrier or should they open an A-z claim? I suspect Amazon won't even cover cover the claim because tracking says returning to sender(damaged).
package is being returned damaged by carrier?
UPS label purchased using buy shipping, it's being returned to us as damaged per tracking. Customer is requesting a refund( right fully so)
How to handle this? Do we put in a claim with the carrier or should they open an A-z claim? I suspect Amazon won't even cover cover the claim because tracking says returning to sender(damaged).
1 reply
Quincy_Amazon
Hello @Seller_TD8kClMwLYBMd
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to provide some insight. If the return was damaged in transit by the carrier, you can open a claim directly with the carrier. Please feel free to review this help page which details optional coverage for loss or damage. It includes a section for UPS which has the phone number to call and the information to provide to the carrier as the label was purchased via buy shipping.
Regards,
Quincy_Amazon
