Amazon Refusing to Remove Product Review as Seller Feedback – Violating Policy
Hello Sellers and Amazon Representatives,
I’m facing an issue where Amazon refuses to remove negative feedback that clearly violates their own feedback policies. The feedback I received is entirely a product review (complaining about product quality, not my service as a seller), but Amazon has declined my removal request.
According to Amazon’s policy, feedback that reviews the product itself should be removed or classified as a product review, not seller feedback. Despite this, Amazon has insisted that the feedback doesn’t meet their criteria for removal.
I’ve followed all the steps, opened cases, and provided clear reasoning, but I’m stuck. The feedback is harmful to my seller performance, and it’s frustrating to see Amazon not following their guidelines.
Has anyone else experienced this problem where Amazon refused to remove a product review as seller feedback? How did you handle it?
Also, if any Amazon reps are reviewing this, can you please escalate this issue or clarify why Amazon is not following its removal policy in this case?
Thank you for your help!
Amazon Refusing to Remove Product Review as Seller Feedback – Violating Policy
Hello Sellers and Amazon Representatives,
I’m facing an issue where Amazon refuses to remove negative feedback that clearly violates their own feedback policies. The feedback I received is entirely a product review (complaining about product quality, not my service as a seller), but Amazon has declined my removal request.
According to Amazon’s policy, feedback that reviews the product itself should be removed or classified as a product review, not seller feedback. Despite this, Amazon has insisted that the feedback doesn’t meet their criteria for removal.
I’ve followed all the steps, opened cases, and provided clear reasoning, but I’m stuck. The feedback is harmful to my seller performance, and it’s frustrating to see Amazon not following their guidelines.
Has anyone else experienced this problem where Amazon refused to remove a product review as seller feedback? How did you handle it?
Also, if any Amazon reps are reviewing this, can you please escalate this issue or clarify why Amazon is not following its removal policy in this case?
Thank you for your help!
5 replies
Quincy_Amazon
Hello @Seller_38D3iQgW2Cw7a
Thank you for posting your inquiry to the Forums.
I came across your Forums post and wanted to inquire whether you received resolution on your concern. Please feel free to update this thread with the related case ID number and I can take a look at the correspondence already provided.
Regards,
Quincy_Amazon
Seller_38D3iQgW2Cw7a
Hello @Quincy_Amazon
Thank you for reaching out! The case ID for this issue is 16349836491. I’ve outlined in the case how the feedback violates Amazon’s policy by addressing product quality rather than my service, yet the removal request has been denied multiple times.
I’d appreciate any assistance you can provide in reviewing this case. Thank you again for your help!
Best regards,
DUVEY_STORE
