How to authorize a return manually
Hi,
Can anyone simply tell me if I can manually authorize a return? If so can someone tell me how to do this?
To make a long story short, the customer received the wrong item (my blunder) and Amazon is not letting them return it because the item is in a non returnable category. The problem is the item they received is not actually in that category and I would like to have it returned. The customer has no problem returning the item but I don’t want to make them wait long. They have been very patient so far.
Any info or input would be greatly appreciated!!
How to authorize a return manually
Hi,
Can anyone simply tell me if I can manually authorize a return? If so can someone tell me how to do this?
To make a long story short, the customer received the wrong item (my blunder) and Amazon is not letting them return it because the item is in a non returnable category. The problem is the item they received is not actually in that category and I would like to have it returned. The customer has no problem returning the item but I don’t want to make them wait long. They have been very patient so far.
Any info or input would be greatly appreciated!!
1 reply
Quincy_Amazon
Hello @Seller_PlOvQOWRnCAVo
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to provide some resources on manually authorizing a return request. To manually review return requests that are out of Amazon’s return policy or are category-exempt:
In Seller Central, select Orders > Manage Returns or go to Manage Returns.
Go to the Pending Actions tab; and search by "Pending Authorization" or, to authorize a single return request, select the request you want to review.
- You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.
- When you approve a buyer's return request, you will have the option to use either an Amazon generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.
Regards,
Quincy_Amazon
