Customers return got lost, what do I do?
Customer opened a return request, she got a label, and shipped it, the label shows activity leaving a UPS facility and arriving at another, but no tracking for 7 days now and I have not gotten it back. What can I instruct the buyer to do? It was over $100 the order, so it was not refund at first scan. The refund falls on me. Do I have them file an a to z claim or what?
Customers return got lost, what do I do?
Customer opened a return request, she got a label, and shipped it, the label shows activity leaving a UPS facility and arriving at another, but no tracking for 7 days now and I have not gotten it back. What can I instruct the buyer to do? It was over $100 the order, so it was not refund at first scan. The refund falls on me. Do I have them file an a to z claim or what?
4 replies
Seller_kIukTwdhvntAp
Have you called UPS to see what the status is? Just looking at the tracking is not always the latest info.
By calling it may trigger someone actually looking for the item!
Quincy_Amazon
Hello @Seller_8opwwN6P8sp6Z
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to link this help page which provides detail on filing a claim with the carrier for loss or damage. If you still need assistance, please feel free to update this thread. You can also include any case ID number(s) opened with Support regarding this concern and I can review the correspondence already provided.
Regards,
Quincy_Amazon
