Dealing With Fraudsters and Chargebacks
Everyone knows the number of fraudsters on Amazon has been waayyyyy up lately. I know for us it's been through the roof, and of all of our sales venues, Amazon is the number one magnet for fraudster customers. We've been severely impacted financially by fraudster customers.
After having zero chargebacks for years, we've been hit by two chargebacks in a few weeks, both by customers who want to keep their item without returning it. In both cases, we have proof of delivery. In both cases, the customer could make an in-policy return for a full refund, but has chosen to keep the item and open a chargeback.
I have responded to both, but I'm at a loss. We are a small business which has had an ODR of under 1% for 10 years. But these two claims might sink us. We sell high ticket items, at a decent volume, but not a super high volume. These two chargebacks put us dangerously close to that threshold.
I really need a mod to step in so I can actually have a human take a look at these. Is there anything I can do about this? Other than just refunding customers the minute they ask for a refund, what can I do?
Can a mod please step in and look at these cases and see if they can help? All of our other metrics are great.
@Quincy_Amazon@Roberto_Amazon@Emet_Amazon@SEAmodcan any of you help?
Dealing With Fraudsters and Chargebacks
Everyone knows the number of fraudsters on Amazon has been waayyyyy up lately. I know for us it's been through the roof, and of all of our sales venues, Amazon is the number one magnet for fraudster customers. We've been severely impacted financially by fraudster customers.
After having zero chargebacks for years, we've been hit by two chargebacks in a few weeks, both by customers who want to keep their item without returning it. In both cases, we have proof of delivery. In both cases, the customer could make an in-policy return for a full refund, but has chosen to keep the item and open a chargeback.
I have responded to both, but I'm at a loss. We are a small business which has had an ODR of under 1% for 10 years. But these two claims might sink us. We sell high ticket items, at a decent volume, but not a super high volume. These two chargebacks put us dangerously close to that threshold.
I really need a mod to step in so I can actually have a human take a look at these. Is there anything I can do about this? Other than just refunding customers the minute they ask for a refund, what can I do?
Can a mod please step in and look at these cases and see if they can help? All of our other metrics are great.
@Quincy_Amazon@Roberto_Amazon@Emet_Amazon@SEAmodcan any of you help?
5 replies
Emet_Amazon
Hello @Seller_uXdxiyQT9miaE,
Thank you for posting your concerns with having received chargeback claims.
As this appears to be in regards to trying to dispute these claims, I have raised your concerns with our community managers to follow up and offer guidance if possible.
I would ask that you provide your mentioned cases for the ease of their review of the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_uXdxiyQT9miaE
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Have a great day!
Nano
