Same invoice allowed for 2 products and denied for another 2 products.
Hello, i hope you are well!
I submitted an invoice to ungate for 4 different ASINs, while 2 was approved the other two ASINs have been declined repeatedly.
For the two that got denied, i attached an additional invoice from the same supplier to meet the 100 units minimum. i initially got errors that they do not match my seller account but they do and i was approved for two with the same invoice.
Please help me.
Same invoice allowed for 2 products and denied for another 2 products.
Hello, i hope you are well!
I submitted an invoice to ungate for 4 different ASINs, while 2 was approved the other two ASINs have been declined repeatedly.
For the two that got denied, i attached an additional invoice from the same supplier to meet the 100 units minimum. i initially got errors that they do not match my seller account but they do and i was approved for two with the same invoice.
Please help me.
5 replies
Seller_nRFmxiQg4EGrw
A few questions that may help clarify things:
Were all the ASINs the same brand?
If not, are you sure that the supplier is authorized for the brands that were denied? And do you have written authorization from that brand to sell their products on Amazon?
Seller_nRFmxiQg4EGrw
My guess would be that that is the issue; you're running up against brands that have additional restrictions on Amazon. I can't think of any other explanation.
Seller_VXNtqFHkzQVBd
@Topher_Amazon please help me to review this.
Cooper_Amazon
Good Afternoon @Seller_VXNtqFHkzQVBd,
Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may lead to auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
As @Seller_nRFmxiQg4EGrw mentioned, a letter of authorization can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Lastly, if you have a relationship with the brand, you can to be added to their list of approved sellers through Brand Registry. Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Please carefully review all the feedback the team, your fellow seller and I have given you on your selling applications in order to continue moving forward in the application process. Let us know if you have any questions about any of the information provided above.
Sincerely, Cooper_Amazon
