Is it just me, or has Amazon’s Seller Support become an endless loop of copy-paste responses, zero accountability, and being bounced between agents who don’t actually resolve anything?

I’ve been stuck in a frustrating cycle for over 20 days, trying to resolve a simple issue regarding removal order fees. Here’s what happened:

1. Amazon’s own instructions stated that I should be able to see removal fees before placing the order. The fees did not appear.

2. I contacted support, and they told me to proceed anyway. I specifically asked if I should switch to an Individual Seller account to avoid extra costs. They advised against it—which cost me money in the long run.

3. When I raised concerns, they told me I could cancel the removal order if I was unsure. So I cancelled—on their advice.

4. I tried again. The same issue happened. They advised me to cancel again.

5. I waited for a resolution because they told me they were “investigating.”

6. Weeks later, after I repeatedly chased for an answer, they turned around and said it was my fault for cancelling.

7. They now refuse to take responsibility for giving incorrect instructions, and won’t reimburse the extra storage fees I’ve incurred as a direct result of their advice.

8. Every response is a copy-paste, failing to acknowledge the transcripts or the clear mistakes made by their team.

At no point has there been one clear point of contact—instead, I’ve been bounced between agents who don’t read the case properly, contradict each other, and refuse to acknowledge fault. Meanwhile, I’m losing money due to their delays and misinformation.

Amazon is a paid service for sellers—so why does their support feel like a cheap outsourced chatbot that does nothing except send links to help pages we’ve already read?

Anyone else dealing with this level of incompetence? Let’s get a discussion going. Maybe if enough of us speak up, Amazon will finally acknowledge the gaps in their system.