Addressing Seller Utility Bill Verification Issues
Subject: Urgent: Addressing Seller Utility Bill Verification Issues
Dear Amazon Seller Community,
I hope this message finds you all well. I am reaching out to share my frustration regarding the ongoing challenges with utility bill verification for seller accounts on Amazon.
My name is Raahim Akhtar Kazi and my address is as per the information provided in Seller Central. Despite multiple attempts, I have encountered significant hurdles in getting my account reactivated, despite submitting my utility bills numerous times. These bills contain my accurate name and address, matching the details provided in Seller Central. They are also in the correct format (PDFs) and are billed within the last three months.
The inefficiency of Amazon's customer service in resolving this matter is disappointing and reflects poorly on the support provided to sellers. It is imperative that Amazon improves its processes to ensure timely and effective assistance to sellers facing similar issues.
Amazon continues to send the same automated email repeatedly, stating: "Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time." This automated response does not address the specific issues or provide guidance for resolution, exacerbating the frustration for sellers like myself.
I urge Amazon to address this problem promptly and implement measures to enhance seller customer service, thereby ensuring a smoother experience for all sellers on the platform.
Thank you for your attention to this matter.
Best regards,
Addressing Seller Utility Bill Verification Issues
Subject: Urgent: Addressing Seller Utility Bill Verification Issues
Dear Amazon Seller Community,
I hope this message finds you all well. I am reaching out to share my frustration regarding the ongoing challenges with utility bill verification for seller accounts on Amazon.
My name is Raahim Akhtar Kazi and my address is as per the information provided in Seller Central. Despite multiple attempts, I have encountered significant hurdles in getting my account reactivated, despite submitting my utility bills numerous times. These bills contain my accurate name and address, matching the details provided in Seller Central. They are also in the correct format (PDFs) and are billed within the last three months.
The inefficiency of Amazon's customer service in resolving this matter is disappointing and reflects poorly on the support provided to sellers. It is imperative that Amazon improves its processes to ensure timely and effective assistance to sellers facing similar issues.
Amazon continues to send the same automated email repeatedly, stating: "Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time." This automated response does not address the specific issues or provide guidance for resolution, exacerbating the frustration for sellers like myself.
I urge Amazon to address this problem promptly and implement measures to enhance seller customer service, thereby ensuring a smoother experience for all sellers on the platform.
Thank you for your attention to this matter.
Best regards,
2 replies
Seller_rI7BZIczK8iAC
No, that is called seller support. You are a seller and not a customer.
Did you upload a Notarized translation together with the original invoice?
Cade_Amazon
Hello @Seller_2qXhPOgjB2fUR,
Thank you for your post. I hope all is well.
From the information you have provided, I see that you have submitted a utility bill to verify your account but the documents are not being accepted. What type of utility bill are you submitting? Acceptable utility bills are, Gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service in your name and address visible.
Per our global seller identity verification policy, required documents are but not limited to, Identity documents such as government-issued photo ID's, business license or proof of address. The requirements are:
- Be valid (not expired, revoked, inactive or closed).
- In order to ensure your documents are not rejected, make sure that they meet the following requirements
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
Does the utility bill you have submitted meet these requirements? If the information on the utility bill does not match the information in seller central, it may not be accepted. If it is in a language we do not support, you want to make sure to get it translated and notarized and submit both the original and the translated bill together.
@Seller_rI7BZIczK8iAC, thank you for your input and assistance.
If you have additional questions or concerns, please let us know in this thread.
Best wishes,
Cade
