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Seller_va9cecQayVrGM

Multiple payment methods charged

I have submitted several support tickets and they keep getting set to 'resolved' without me ever receiving a response......

I only authorized one card to be used on this seller account when I set up the account, but Amazon charged multiple methods (some not even in my name) to pay my campaign bill. They charged SIX different cards...... I am assuming they are pulling from my personal Prime account saved payment methods, but is that legal?

Has anyone else seen this before?

421 views
6 replies
Account setup
Tags:Bank account, Billing, Payments, Policy, Seller Central
50
Reply
user profile
Seller_va9cecQayVrGM

Multiple payment methods charged

I have submitted several support tickets and they keep getting set to 'resolved' without me ever receiving a response......

I only authorized one card to be used on this seller account when I set up the account, but Amazon charged multiple methods (some not even in my name) to pay my campaign bill. They charged SIX different cards...... I am assuming they are pulling from my personal Prime account saved payment methods, but is that legal?

Has anyone else seen this before?

Account setup
Tags:Bank account, Billing, Payments, Policy, Seller Central
50
421 views
6 replies
Reply
6 replies
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_va9cecQayVrGM’s post

I am afraid it is, as the same person owns both the seller and buyer side accounts and they hide that sorta thing in their fine print, that they know nobody reads. I appreciate the reminder though, as I just went and deleted ALL my credit cards from my buyer account besides the one also registered on the seller side and the Amazon store one...

40
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am following up here to let you know that escalated case 14249218231 has been created and the team is actively looking into this.

I will follow up as updates are available however please continue to monitor this case as information may be needed from you as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am checking in here to let you know that the team is still working to resolve this issue.

I appreciate your patience while the teams work through this. Will update as more information is available.

Thanks,

Steve

00
Follow this discussion to be notified of new activity
user profile
Seller_va9cecQayVrGM

Multiple payment methods charged

I have submitted several support tickets and they keep getting set to 'resolved' without me ever receiving a response......

I only authorized one card to be used on this seller account when I set up the account, but Amazon charged multiple methods (some not even in my name) to pay my campaign bill. They charged SIX different cards...... I am assuming they are pulling from my personal Prime account saved payment methods, but is that legal?

Has anyone else seen this before?

421 views
6 replies
Account setup
Tags:Bank account, Billing, Payments, Policy, Seller Central
50
Reply
user profile
Seller_va9cecQayVrGM

Multiple payment methods charged

I have submitted several support tickets and they keep getting set to 'resolved' without me ever receiving a response......

I only authorized one card to be used on this seller account when I set up the account, but Amazon charged multiple methods (some not even in my name) to pay my campaign bill. They charged SIX different cards...... I am assuming they are pulling from my personal Prime account saved payment methods, but is that legal?

Has anyone else seen this before?

Account setup
Tags:Bank account, Billing, Payments, Policy, Seller Central
50
421 views
6 replies
Reply
user profile

Multiple payment methods charged

by Seller_va9cecQayVrGM

I have submitted several support tickets and they keep getting set to 'resolved' without me ever receiving a response......

I only authorized one card to be used on this seller account when I set up the account, but Amazon charged multiple methods (some not even in my name) to pay my campaign bill. They charged SIX different cards...... I am assuming they are pulling from my personal Prime account saved payment methods, but is that legal?

Has anyone else seen this before?

Account setup
Tags:Bank account, Billing, Payments, Policy, Seller Central
50
421 views
6 replies
Reply
6 replies
6 replies
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user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_va9cecQayVrGM’s post

I am afraid it is, as the same person owns both the seller and buyer side accounts and they hide that sorta thing in their fine print, that they know nobody reads. I appreciate the reminder though, as I just went and deleted ALL my credit cards from my buyer account besides the one also registered on the seller side and the Amazon store one...

40
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am following up here to let you know that escalated case 14249218231 has been created and the team is actively looking into this.

I will follow up as updates are available however please continue to monitor this case as information may be needed from you as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am checking in here to let you know that the team is still working to resolve this issue.

I appreciate your patience while the teams work through this. Will update as more information is available.

Thanks,

Steve

00
Follow this discussion to be notified of new activity
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_va9cecQayVrGM’s post

I am afraid it is, as the same person owns both the seller and buyer side accounts and they hide that sorta thing in their fine print, that they know nobody reads. I appreciate the reminder though, as I just went and deleted ALL my credit cards from my buyer account besides the one also registered on the seller side and the Amazon store one...

40
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_va9cecQayVrGM’s post

I am afraid it is, as the same person owns both the seller and buyer side accounts and they hide that sorta thing in their fine print, that they know nobody reads. I appreciate the reminder though, as I just went and deleted ALL my credit cards from my buyer account besides the one also registered on the seller side and the Amazon store one...

40
Reply
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

Steve from Amazon here, thank you for reaching out. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation and see if I can help here.

Thanks,

Steve

10
Reply
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am following up here to let you know that escalated case 14249218231 has been created and the team is actively looking into this.

I will follow up as updates are available however please continue to monitor this case as information may be needed from you as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am following up here to let you know that escalated case 14249218231 has been created and the team is actively looking into this.

I will follow up as updates are available however please continue to monitor this case as information may be needed from you as well.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am checking in here to let you know that the team is still working to resolve this issue.

I appreciate your patience while the teams work through this. Will update as more information is available.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_va9cecQayVrGM’s post

Hi @Seller_va9cecQayVrGM,

I am checking in here to let you know that the team is still working to resolve this issue.

I appreciate your patience while the teams work through this. Will update as more information is available.

Thanks,

Steve

00
Reply
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