You need to provide tax information!
Good evening, everyone!
I come to express a concern I am facing and I hope someone from the higher support can pay attention to this issue.
Two months ago, my account was "frozen", indicating that some document was missing to release my sales again. On the main Amazon page, I am being asked to provide tax information to "open my account", even though I already have an account and have been selling on Amazon for eight months, using my Brazilian documents at the time of opening the account.
The problem is that Amazon is requesting a document that was already provided eight months ago when I opened my account. Additionally, they claim to have received the documents but do not release my access to sell. It has been over two months, they say is being reviewed by the IRS. As mentioned earlier, the Brazilian Doc have no relation to the IRS, which is a Us gover agency. Therefore, they are unlikely to be able to verify these documents.
As a result, I am unable to sell, my inventory is stalled, and despite opening several tickets with Amazon, they only say that the internal team is analyzing. It has been over two months, and I have not yet received a solution to my problem. I am extremely frustrated with the lack of support response.
Furthermore, I took the initiative to open my LLC to update the tax information, but due to the impasse with the ongoing analysis, I cannot remove my CPF (Brazilian tax information document) to replace it with the EIN (American tax information document). This solution seems essential to solving the problem at hand.
The situation is such that I can only update my data after the completion of the ongoing analysis; however, this analysis seems never to be completed. I have been waiting for a response from support for over two months now, and this wait is becoming increasingly exhausting and worrying for me.
You need to provide tax information!
Good evening, everyone!
I come to express a concern I am facing and I hope someone from the higher support can pay attention to this issue.
Two months ago, my account was "frozen", indicating that some document was missing to release my sales again. On the main Amazon page, I am being asked to provide tax information to "open my account", even though I already have an account and have been selling on Amazon for eight months, using my Brazilian documents at the time of opening the account.
The problem is that Amazon is requesting a document that was already provided eight months ago when I opened my account. Additionally, they claim to have received the documents but do not release my access to sell. It has been over two months, they say is being reviewed by the IRS. As mentioned earlier, the Brazilian Doc have no relation to the IRS, which is a Us gover agency. Therefore, they are unlikely to be able to verify these documents.
As a result, I am unable to sell, my inventory is stalled, and despite opening several tickets with Amazon, they only say that the internal team is analyzing. It has been over two months, and I have not yet received a solution to my problem. I am extremely frustrated with the lack of support response.
Furthermore, I took the initiative to open my LLC to update the tax information, but due to the impasse with the ongoing analysis, I cannot remove my CPF (Brazilian tax information document) to replace it with the EIN (American tax information document). This solution seems essential to solving the problem at hand.
The situation is such that I can only update my data after the completion of the ongoing analysis; however, this analysis seems never to be completed. I have been waiting for a response from support for over two months now, and this wait is becoming increasingly exhausting and worrying for me.
2 replies
Cooper_Amazon
Good Evening @Seller_YfyMhwYKnFoEJ,
I have reached out to one of partner teams to see if they can provide us with any updates regarding the status of your tax interview. They should get back to us within the next few business days. Until then, please enjoy your weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_YfyMhwYKnFoEJ,
It appears you will need to retake the tax interview with W8 BEN form by following the steps below. (Please ensure you have cleared your web browser history and then login to the account to ensure not technical issues occur).
- Login to your Seller Account
- In your seller account, go to Settings and select Account Info.
- At the bottom of the page, click Tax Information.
- Click Update Tax Information.
- Answer all the questions to complete the tax interview. Remember to provide your e-signature for faster processing.
If you run into any issues with the new tax interview, please let us know and we can work with you to troubleshoot what you might be running into.
Sincerely, Cooper_Amazon
