OTP verification codes
was locked out my account for 3 days no OTP codes would come through tried so many things ended up calling my phone service provider he explained to me that google was under maintenance and no one is receiving them, in the meantime i was locked out of my amazon seller account and could not get anyone to help me, i created case after case thru emai and still waiting for a response
im in now i finally got an otp called verbally through a phone call
any ideas i cannot be the only one this has happened to in the last 3 days
OTP verification codes
was locked out my account for 3 days no OTP codes would come through tried so many things ended up calling my phone service provider he explained to me that google was under maintenance and no one is receiving them, in the meantime i was locked out of my amazon seller account and could not get anyone to help me, i created case after case thru emai and still waiting for a response
im in now i finally got an otp called verbally through a phone call
any ideas i cannot be the only one this has happened to in the last 3 days
2 replies
Seller_rI7BZIczK8iAC
Install an authenticator app on your phone or on your computer. Read and understand following thread, you need to try for 2-3 hours:
Jaijai_AMZ_136
Hi @Seller_lg0nvcmfQk8uH
Thank you for your post, this is Jaijai from Amazon here to assist.
Understand that you encountered issue receiving one-time PIN.
However, we are unable to investigate further due to the lack of information. Please refer to the case that you created for further advise from seller support team.
In the meantime, we suggest you to follow these basic troubleshooting steps:
* Clear cookies and caches.
* Disable any running scripts.
* Logout from all Amazon account Sellers and buyers.
* Restart the browser.
* Check for internet connectivity issue and if possible use a different service provider.
You may refer to help pages below for more information;
- Two-Step Verification Troubleshooting FAQ
- Use an authenticator app for Two-Step Verification
The forums community and I are here to support you. Please let us know how we can further assist you from this point forward.
Thank you @Seller_rI7BZIczK8iACfor sharing the useful information as well.
Regards,
Jaijai
