Account Verification nightmare.
Hello Dear Sellers,
I am trying to reactivate my account in 3 months. My account suspended due to account verification and I tried to verify my account documents more than ones but there is no way to do it. I tried to contact amazon but there is no way to contact amazon via amazon case system. I tried to call them but there is no call me now button.
I didn't understand that what was the problem in my documents. All my documents are correct and without any problems. I sent the documents as pdf but they were not accepted. I scanned it to high standard and sent it again, it still didn't work. All my company documents are complete and correct, I have added invoices such as water bill and phone bill, but they are never accepted.
What I'm wondering is, can Amazon make a video call to verify information,
How can I contact Amazon, and how did other sellers who have experienced this problem overcome this problem?
Thank you in advance for all your help.
Account Verification nightmare.
Hello Dear Sellers,
I am trying to reactivate my account in 3 months. My account suspended due to account verification and I tried to verify my account documents more than ones but there is no way to do it. I tried to contact amazon but there is no way to contact amazon via amazon case system. I tried to call them but there is no call me now button.
I didn't understand that what was the problem in my documents. All my documents are correct and without any problems. I sent the documents as pdf but they were not accepted. I scanned it to high standard and sent it again, it still didn't work. All my company documents are complete and correct, I have added invoices such as water bill and phone bill, but they are never accepted.
What I'm wondering is, can Amazon make a video call to verify information,
How can I contact Amazon, and how did other sellers who have experienced this problem overcome this problem?
Thank you in advance for all your help.
2 replies
Seller_4zBzdtgCyS9EI
Account verification
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot!
Do not circle or high light anything.
• Before you can sell, you must upload a credit card. This CANNOT be a debit, or prepaid card.
• Do not send more, or less, but exactly what you were asked for
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Show both sides of your ID
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
• only piped utility bills are accepted, however, if you have none in your name, see instructions further down
card requirements
you must enter a credit card that will accept international charges and that has a valid billing address located in an eligible country
• Is the credit card valid/expired?
• Is there a minimum charge amount?
• Are you using a pre-paid or debit card?
• Are there bank limits or policies that prevent he charge attempt from being authorized?
• Is the card in your name and the same name as your name on the account?
• Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
• Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Accepted credit cards:
• American Express • Diners Club • Discover • JCB • MasterCard • Visa
No alternative charge methods, such as prepaid credit cards, gift certificates, checks, or online payment systems like PayPal
Utility Bill issues
(Electricity/Water/Gas/Fixed Line Broadband)
1. Clear and color scanned copy (Scan of PRINTED, mailed to you original, not downloaded copy)
2. Include ALL pages
3. Must be in English/ Chinese/ French/ German/ Italian/ Japanese/Portuguese/ Spanish, include notarized translation if in another language
4. Must be issued within the past 90 days
If your utility bill is under another person/ entity name, do submit additional documents to prove the relationship
If your utility bill is under your parents’ name, you will need to submit your parents’ passport details and your Birth Certificate to prove the relationship.
If your utility bill is under your spouse’s name, you will need to submit your spouse’s passport details and your Marriage
Certificate to prove the relationship.
If your utility bill is under your landlord’s name, you will need to submit your landlord’s passport details and your Landlord-Tenant Agreement to prove the relationship.
If your utility bill is under your corporation’s name, you will need to submit your Business License to prove the relationship.
Emet_Amazon
Hello @YIGIT_TR_LLC,
Thank you for posting your concerns with your account verification.You mentioned that this was due to an account verification process, which requires very specific documentation
I am trying to reactivate my account in 3 months. My account suspended due to account verification and I tried to verify my account documents more than ones but there is no way to do it.
As you mentioned providing some documents and meeting some of our requirements. I would suggest reviewing the supporting information on document and the verification requirements provided by @Its_all_Nuts_again. You can also see these requirements on our seller identity verification help page in seller central. Does your documents meet these requirements?
What I'm wondering is, can Amazon make a video call to verify information,
We will in most situations require a video verification call after we have verified the requested documentation. Once we verify your documentation, you will be asked to schedule a video call by selecting 3 available dates to complete the video call.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
