Free returns, label and beyond
Can someone explain me how these returns work? We offer free returns but if buyer choose a return reason code that match buyer's remorse, can we get the label cost back?
Free returns, label and beyond
Can someone explain me how these returns work? We offer free returns but if buyer choose a return reason code that match buyer's remorse, can we get the label cost back?
24 replies
Roberto_Amazon
Hello! @Seller_DaCjkwDJdjDbv
Thank you for visiting the Forums. This issue has been discussed a few times here in the Forums, a majority of sellers have found success in getting reimbursed for the shipping costs by filling a SAFE-T claim.
See the resources below for more information:
Reimbursement policy for prepaid return labels in the seller-fulfilled network
Filing SAFE-T claims: a step-by-step guide
Regards,
Seller_DaCjkwDJdjDbv
Hi, im asking because it happened and amazon denied the claim. So what are the rules for this (if there is any)? Depends on the amazon agent this morning?
