Hello Amazon Community,

I am experiencing a prolonged issue with my Amazon Australia seller account, which remains inactive despite multiple approved Seller Identity Verifications (SIV). This situation is severely impacting my business, and I would appreciate any assistance or escalation to the appropriate team to resolve this matter.

Issue Summary:

My account has been inactive for over two months, causing 499 units to remain stranded in the Australian FBA warehouse, incurring ongoing storage fees.

I have completed all required SIV processes and received multiple approvals:

Case ID 2896798323 – Approved on 31/10/2024

Case ID 2895129853 – Approved on 30/10/2024

Similar approvals dating back to September 2024.

Despite these approvals, my account is still inactive because I have not received the Persona verification link required to complete the final step of the process.

Persona Verification Link:

According to a notification I received on 1 October 2024, completing the SIV process requires an email with a link to the Persona verification service. This email was never sent to me, and without it, I am unable to complete the verification process. The notification stated:

"As an enhanced security measure, you must complete an identity verification check... Please refer to the invitation email sent to your registration email address (Subject: 'Action required to avoid account deactivation')."

I have checked my inbox, spam folder, and all possible email locations multiple times, but I have not received the required email or link.

Latest Update from Amazon (15/11/2024):

Amazon stated:

"Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account. Until you respond to all outstanding requests and submit the required entries in Seller Central, you will continue to have limited access to your selling account."

Despite following these instructions, I have not received any new or pending action items in my Seller Central Performance Notifications section.

Impact on Business:

Inventory: Nearly 500 units remain stranded in the Australian FBA warehouse, incurring ongoing storage fees.

Financial: This delay has resulted in significant financial losses and operational disruptions.

Actions Taken So Far:

Repeatedly contacted Amazon Seller Support, providing detailed explanations, supporting documents, and case IDs.

Attached relevant screenshots and notifications to demonstrate compliance.

Despite these efforts, responses indicate the issue is unrelated to SIV, even though it directly pertains to account activation.

Urgent Requests:

Resend Persona Verification Link: Please resend the Persona verification email to my registered email address so I can complete the process.

Case Escalation: If further action is required, I request this issue be escalated to the appropriate team for resolution.

This matter is critical to my business, and I would greatly appreciate any guidance or support from the community or Amazon moderators @Ken_Amazon.

Thank you for your time and understanding.

Cassie