Call Me Now button not working
Hello,
I am trying to contact the Account Health Support Team by phone via the Call Me Now button.
Amazon calls me at the phone number I specify, but the automated voice prompts me to enter a 3-digit number.
I then get a message telling me that phone support is not available at this time, whether I enter the given number or not.
How do I get telephone support?
Call Me Now button not working
Hello,
I am trying to contact the Account Health Support Team by phone via the Call Me Now button.
Amazon calls me at the phone number I specify, but the automated voice prompts me to enter a 3-digit number.
I then get a message telling me that phone support is not available at this time, whether I enter the given number or not.
How do I get telephone support?
1 reply
Stevie_Amazon
Hi there @Seller_Oy4yanQVw4pHA,
I hope this finds you well!
I am trying to contact the Account Health Support Team by phone via the Call Me Now button.
Amazon calls me at the phone number I specify, but the automated voice prompts me to enter a 3-digit number.
I then get a message telling me that phone support is not available at this time, whether I enter the given number or not.
I understand you are having issues contacting the Account Health Support team as you are receiving an error when attempting to request a call.
I would like to provide you with some basic troubleshooting steps to try if you have not already.
- Please clear your cache and cookies in your browser and try requesting the call once more.
- Please ensure the number you are providing is correct and accurate.
- If you have browser scripts or extensions running, please remove or disable them.
- Try logging out of all Amazon accounts, including your buying account and then sign back in to attempt the request.
- Disable spam-blocking applications.
- Try utilizing an incognito browser to request the call
I will also be forwarding your information to the appropriate team to research this further. Please ensure your contact information is up to date and accurate as they may make outreach to you.
Please keep us updated and let us know if you are successful in contacting the Account Health team! The forums community and I are here to support you.
All the best,
Stevie