Hello @Seller_dXhlmkFaw5MQi,

Thank you for reaching out on the Seller Forums.

Seller_dXhlmkFaw5MQi

My seller account is deactivated by Amazon, but I cannot close it because Amazon ask me to reactivate it first, but if I can reactivate it why should close it?

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I see that your account is deactivated and you have questions about how to close it successfully.

Seller_rI7BZIczK8iAC

If Amazon deactivated your account, it is NOT possible to close it.

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@Seller_rI7BZIczK8iAC has provided excellent information here. If your selling account is deactivated for any reason, you will not have the option to close it successfully. Any outstanding account issues must be resolved before closing an account.

Here are the requirements before attempting to close an account:

-Fulfill any outstanding orders.

-Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.

-Wait until you have a zero balance in your account (your next disbursement or charge date).

-Resolve all of your transactions with buyers, including issuing any necessary refunds.

-Confirm that your bank account information on file is up-to-date to receive a final payment.

-Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

You can find the above information in this help page.

Seller_dXhlmkFaw5MQi

I HAVE APPEALED FOR MANY TIMES WITHOUT GOOD RESULT.

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Can you share why your account was deactivated? What has been asked of you to provide in your appeal? You can also post the deactivation performance notification here, after removing your personal information, so we can take a look.

Once you have reviewed the information and questions above, please feel free to respond here. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan