A-Z claims for late delivery will now be charged back to customer or returned if delivered within 30 days
Just had a pop-up come up when looking at my A-Z claims page which said that any successful A-Z claims for non-delivery where delivery happens within 30 days of the claim - Amazon will automatically email the customer requesting the cancellation of the A-Z refund, OR return of the item. Didn't see this posted anywhere, and can't find it on the news section either. So thought I would post it here. Unfortunately I didn't copy the pop-up so can't paste exactly what it said and can't figure out how to find it. But this is very interesting news.
A-Z claims for late delivery will now be charged back to customer or returned if delivered within 30 days
Just had a pop-up come up when looking at my A-Z claims page which said that any successful A-Z claims for non-delivery where delivery happens within 30 days of the claim - Amazon will automatically email the customer requesting the cancellation of the A-Z refund, OR return of the item. Didn't see this posted anywhere, and can't find it on the news section either. So thought I would post it here. Unfortunately I didn't copy the pop-up so can't paste exactly what it said and can't figure out how to find it. But this is very interesting news.
36 replies
Seller_VL60JiViDrXKK
Just had a customer refunded $700 for a leather bag delivered one day late by Fedex due to a weather shutdown even though the customer signed for the delivery the next day. Amazon said any late deliveries the seller is charged for the item and the customer can keep the item. So out for the bag and the sale and shipping. Thanks. If thats the case maybe all the prime deliveries I've received late should be refunded and I keep the items too.
Seller_24FzucbyGtgZS
Saw it a few minutes ago. Says they will notify us along with the buyer - let's hope that is true. Its a micro baby step in the right direction.
Seller_4HsL3GZbyDLea
Well, I am not holding my breath. This policy requires that the customer have a conscience and a sense of decency and fairness? And requires that the customer take action?
Seller_hZlWagzEXNMRm
ya, already had one. Bought shipping elsewhere and they opened a to z claim. Then a week later after it showed delivered, they removed the claim from my ODR and said they were awaiting customer to confirm. Then i got a message saying I was getting the money back. So it works when you don’t even buy shipping from amazon. Which is the way it’s supposed to work.
Seller_aV9yoRo24MdxL
This must be an early April fools joke! Amazon actually do something positive for sellers??!! Fingers crossed!
Seller_aQfYOntqEgb0r
We aren't seeing this pop-up still.
Not sure it's going to affect a lot of people as those who use Amazon Buy Shipping already have these types of claims covered by Amazon anyways.
Plus, if they refund the customer from your account...meaning you get an ODR hit, it doesn't say anything about removing that ODR defect. Curious as to the specifics of this policy. It also doesn't say the customer is actually required to do one of those things, either.....(cancel claim or do return).
Seller_hK1fAtQ2EMr2D
I wish it were true, but we have reached out to customer who did get a refund, and when we went to appeal, the pop up says Amazon is aware the customer has received the item and is reaching out to the customer. However, the customers are saying they have not been notified by Amazon to recharge. Also, we have a customer who sent us copy of the Amazon message stating the customer gave permission to recharge, and they did recharge. Amazon, then denied our Appeal, saying the customer did not authorize recharge. Even with proof that it was recharged. How many more of these are going unchanged, when the customer did in fact authorize the recharge? We were told to put in a case with Seller Support. It was transferred to never never land. Not heard back after several attemps.
Seller_oDXVaydIpi3Hi
In theory, not always in practice.
Seller_yoBaUhzkFJuPI
Hmmm, wonder what happens with non-returnable products? Since it says "request them to either return the item or cancel the refund issued"....
Does that mean non-returnable products will use the "cancel the refund" option automatically 🤔
Of course if all they're doing is ASKING the customer to "cancel the refund" then it's moot because that won't happen anyways lol... but hey, these baby steps are welcomed right now... and especially at this time of year!
