Amazon Lost 2 Shipments
I had 2 shipments I send in LTL took 2 weeks to get an appointment then never received Amazon showed delivered but after 2 months they just closed it with 0 received on top of that I got hit with 2 Deleted and abandoned shipments and they don't want to reimburse even though I sent in a POD and Invoices packing slips
Cases numbers 16798867561, 16777682591, 16792997541, 16793351701
@Sandy_Amazon @Jameson_Amazon @TaylorR_Amazon @Dominic_Amazon @KJ_Amazon
Amazon Lost 2 Shipments
I had 2 shipments I send in LTL took 2 weeks to get an appointment then never received Amazon showed delivered but after 2 months they just closed it with 0 received on top of that I got hit with 2 Deleted and abandoned shipments and they don't want to reimburse even though I sent in a POD and Invoices packing slips
Cases numbers 16798867561, 16777682591, 16792997541, 16793351701
@Sandy_Amazon @Jameson_Amazon @TaylorR_Amazon @Dominic_Amazon @KJ_Amazon
1 reply
Jameson_Amazon
I appreciate you reaching out on the Seller Forums, @Seller_Rfh8kY61n7fq2!
I just took a further look into your cases do see that the submitted documentation was missing one or more requirements in order to move forward with an investigation.
Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:
- The date of purchase/packing
- Product name
- Quantity
- A signed packing slip if you are the manufacturer with the shipment or purchase order ID
- An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:
- The number of boxes in the shipment
- The total weight when picked up by the carrier
- An Amazon stamp confirming the shipment was received and signed for at the fulfillment center
For more information on this process, I would recommend reading through the following resources:
- What to do if you have a lost or delayed FBA Shipment
- Reconcile your shipment
- FBA inventory reimbursement policy
After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!
In the meantime, please let me know if you have any additional questions.
Thanks so much,
Jameson