Account Suspended Twice for Address/ID Issues – Still No Clear Response
Hello everyone, tagging @Ken_Amazon , @Atlas_Amazon in hopes of getting some clearer guidance.
My Amazon Australia seller account was first suspended on March 4, 2025 due to address and identity verification . I submitted all the required documents, and after review, my account was reinstated successfully.
However, on April 12, 2025, it was suspended again for the same reason — address and ID verification — despite no changes to my information and previously accepted documents.
Here are the documents I submitted (all valid, recent, and fully aligned with Amazon’s requirements):
Government-issued ID (front/back)
Driver’s license (front/back)
Passport
Valid U.S. visa
Romania residence permit ( gov issued )
Lease agreement for the adress ( English and Romanian)
Original utility bill with my adress and name on it (with translated and notarized version)
Credit card statement , with my adress and name on it
Bank statement with my adress and name on it ( last 2 months seperately )
Brand registration application proof for Australia
We are selling our own private-label products via FBA, and we are currently in the process of registering our brand in Australia. We've provided proof of this registration as well.
Additionally, we operate as an LLC in the U.S., and for tax reasons, we registered the AU account as an individual. I confirmed this setup directly with Amazon support, who said it’s acceptable as long as there’s no overlapping activity. I provided screenshots of that conversation too.
Yet, the only response I received was:
"We do not have enough information to remove the violation at this time."
No explanation. No details. Just vague instructions.
Are we expected to go through this entire verification process every month? It’s highly inefficient and disruptive, especially when we are already compliant and cooperative.
I’m reaching out to ask:
Has anyone experienced repeat suspensions after prior verification?
How can we avoid this happening again?
@Ken_Amazon @Atlas_Amazon– I would really appreciate your help. I believe this is just a misunderstanding, and I'm happy to provide any additional documents if needed. Thank you in advance.
Account Suspended Twice for Address/ID Issues – Still No Clear Response
Hello everyone, tagging @Ken_Amazon , @Atlas_Amazon in hopes of getting some clearer guidance.
My Amazon Australia seller account was first suspended on March 4, 2025 due to address and identity verification . I submitted all the required documents, and after review, my account was reinstated successfully.
However, on April 12, 2025, it was suspended again for the same reason — address and ID verification — despite no changes to my information and previously accepted documents.
Here are the documents I submitted (all valid, recent, and fully aligned with Amazon’s requirements):
Government-issued ID (front/back)
Driver’s license (front/back)
Passport
Valid U.S. visa
Romania residence permit ( gov issued )
Lease agreement for the adress ( English and Romanian)
Original utility bill with my adress and name on it (with translated and notarized version)
Credit card statement , with my adress and name on it
Bank statement with my adress and name on it ( last 2 months seperately )
Brand registration application proof for Australia
We are selling our own private-label products via FBA, and we are currently in the process of registering our brand in Australia. We've provided proof of this registration as well.
Additionally, we operate as an LLC in the U.S., and for tax reasons, we registered the AU account as an individual. I confirmed this setup directly with Amazon support, who said it’s acceptable as long as there’s no overlapping activity. I provided screenshots of that conversation too.
Yet, the only response I received was:
"We do not have enough information to remove the violation at this time."
No explanation. No details. Just vague instructions.
Are we expected to go through this entire verification process every month? It’s highly inefficient and disruptive, especially when we are already compliant and cooperative.
I’m reaching out to ask:
Has anyone experienced repeat suspensions after prior verification?
How can we avoid this happening again?
@Ken_Amazon @Atlas_Amazon– I would really appreciate your help. I believe this is just a misunderstanding, and I'm happy to provide any additional documents if needed. Thank you in advance.
