Hello

I'm a new seller and I've recently set up an account and started selling.

Everything was going ok until last week I got an email saying my account had been deactivated and asking me to upload a recent utility bill to prove my identity.

That was done but in response I received the following email together with a muddled message about a second account that I had.

I only have one cellar account and my private buyer account.

My account health is clear and there are no violations listed so I really have no idea what this is about.

I am now unable to make any contact with Amazon.

I get an auto response to the email if I try to reply saying the address is unmanned and on my seller account every time I try and raise a query I get an automatic response saying they are unable to help because my account is deactivated

Any help or advice would be appreciated

Thank you

Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com.au/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com.au/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com.au