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Seller_marppJuNViXwR

FBA lost all 150 units after receiving please help

My box was received in then looks like it (all 150 units) or 1 unit was sent to a NY fulfillment center and now all 150 units missing, and shipment is closed? I opened a case 15734183451 If any Mods could look into this it would be great! These are my products by me only and I did not send an invoice in for the case yet as I'm just trying to get them to find the box to put in my inventory for sale.

Thanks,

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Fulfil orders
Tags:FBA, Fulfilment, Fulfilment centre, Lost shipment, Ship to FC
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Seller_marppJuNViXwR

FBA lost all 150 units after receiving please help

My box was received in then looks like it (all 150 units) or 1 unit was sent to a NY fulfillment center and now all 150 units missing, and shipment is closed? I opened a case 15734183451 If any Mods could look into this it would be great! These are my products by me only and I did not send an invoice in for the case yet as I'm just trying to get them to find the box to put in my inventory for sale.

Thanks,

Fulfil orders
Tags:FBA, Fulfilment, Fulfilment centre, Lost shipment, Ship to FC
00
19 views
1 reply
Reply
1 reply
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Dominic_Amazon
In reply to: Seller_marppJuNViXwR’s post

Hi @Seller_marppJuNViXwR,

Dominic from Amazon here want to provide additional information.

If your shipment is not eligible for investigation, it may still be processing at the fulfillment center. If it is eligible, you will need to provide a couple of documents to launch an investigation.

Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as

  • a signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing

  • the number of boxes in the shipment
  • the total weight when picked up by the carrier
  • an Amazon stamp confirming the shipment was received and signed for at the fulfillment center

If you believe your shipment has been lost on it's way to the Fulfillment Center, provide the drop-off receipt or proof of pick-up from the carrier.

Please let me know if you have any questions.

Best,

Dominic

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Seller_marppJuNViXwR

FBA lost all 150 units after receiving please help

My box was received in then looks like it (all 150 units) or 1 unit was sent to a NY fulfillment center and now all 150 units missing, and shipment is closed? I opened a case 15734183451 If any Mods could look into this it would be great! These are my products by me only and I did not send an invoice in for the case yet as I'm just trying to get them to find the box to put in my inventory for sale.

Thanks,

19 views
1 reply
Fulfil orders
Tags:FBA, Fulfilment, Fulfilment centre, Lost shipment, Ship to FC
00
Reply
user profile
Seller_marppJuNViXwR

FBA lost all 150 units after receiving please help

My box was received in then looks like it (all 150 units) or 1 unit was sent to a NY fulfillment center and now all 150 units missing, and shipment is closed? I opened a case 15734183451 If any Mods could look into this it would be great! These are my products by me only and I did not send an invoice in for the case yet as I'm just trying to get them to find the box to put in my inventory for sale.

Thanks,

Fulfil orders
Tags:FBA, Fulfilment, Fulfilment centre, Lost shipment, Ship to FC
00
19 views
1 reply
Reply
user profile

FBA lost all 150 units after receiving please help

by Seller_marppJuNViXwR

My box was received in then looks like it (all 150 units) or 1 unit was sent to a NY fulfillment center and now all 150 units missing, and shipment is closed? I opened a case 15734183451 If any Mods could look into this it would be great! These are my products by me only and I did not send an invoice in for the case yet as I'm just trying to get them to find the box to put in my inventory for sale.

Thanks,

Fulfil orders
Tags:FBA, Fulfilment, Fulfilment centre, Lost shipment, Ship to FC
00
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1 reply
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Dominic_Amazon
In reply to: Seller_marppJuNViXwR’s post

Hi @Seller_marppJuNViXwR,

Dominic from Amazon here want to provide additional information.

If your shipment is not eligible for investigation, it may still be processing at the fulfillment center. If it is eligible, you will need to provide a couple of documents to launch an investigation.

Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as

  • a signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing

  • the number of boxes in the shipment
  • the total weight when picked up by the carrier
  • an Amazon stamp confirming the shipment was received and signed for at the fulfillment center

If you believe your shipment has been lost on it's way to the Fulfillment Center, provide the drop-off receipt or proof of pick-up from the carrier.

Please let me know if you have any questions.

Best,

Dominic

00
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user profile
Dominic_Amazon
In reply to: Seller_marppJuNViXwR’s post

Hi @Seller_marppJuNViXwR,

Dominic from Amazon here want to provide additional information.

If your shipment is not eligible for investigation, it may still be processing at the fulfillment center. If it is eligible, you will need to provide a couple of documents to launch an investigation.

Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as

  • a signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing

  • the number of boxes in the shipment
  • the total weight when picked up by the carrier
  • an Amazon stamp confirming the shipment was received and signed for at the fulfillment center

If you believe your shipment has been lost on it's way to the Fulfillment Center, provide the drop-off receipt or proof of pick-up from the carrier.

Please let me know if you have any questions.

Best,

Dominic

00
user profile
Dominic_Amazon
In reply to: Seller_marppJuNViXwR’s post

Hi @Seller_marppJuNViXwR,

Dominic from Amazon here want to provide additional information.

If your shipment is not eligible for investigation, it may still be processing at the fulfillment center. If it is eligible, you will need to provide a couple of documents to launch an investigation.

Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as

  • a signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing

  • the number of boxes in the shipment
  • the total weight when picked up by the carrier
  • an Amazon stamp confirming the shipment was received and signed for at the fulfillment center

If you believe your shipment has been lost on it's way to the Fulfillment Center, provide the drop-off receipt or proof of pick-up from the carrier.

Please let me know if you have any questions.

Best,

Dominic

00
Reply
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