FTW1 SHİPMENT DELAY
I had opened a notification before, but my cargo, which was delivered to FTW1, has been stuck in the delivered section since January 17. Even though I opened a case to customer service many times, they constantly postpone the date. First it was February 7, then it wrote February 15, now it says February 21. Even though it has been 1 month, there is still no movement and This is very frustrating. It disrupts our work.
FTW1 SHİPMENT DELAY
I had opened a notification before, but my cargo, which was delivered to FTW1, has been stuck in the delivered section since January 17. Even though I opened a case to customer service many times, they constantly postpone the date. First it was February 7, then it wrote February 15, now it says February 21. Even though it has been 1 month, there is still no movement and This is very frustrating. It disrupts our work.
24 replies
Seller_xo4Akj7FBBnfC
As a Texas manufacturer, most of our FBA products are received by the FTW1 warehouse in Dallas.
We allow a minimum of 42 days between shipment of our goods to FTW1 and expected availability for sale on Amazon.com - including local transit to the warehouse, inbound processing, and fulfillment center transfer times.
We currently have goods delivered 35 days ago (January 12) that do not show as received.
And, we often have multiple cases open to investigate inbound items lost at FTW1. Some past cases have amounted to many thousands of dollars each.
To an outsider, FTW1 looks like chaos. There's a 2021 article in the Dallas Morning News entitled, "It's like this every day: Amazon fulfillment center in Dallas forces truck drivers to wait for hours to unload" showing images of the impossibly long truck lines outside the facility.
Seller_Qbd0RsfZFEZBY
As a Texas manufacturer, most of our FBA products are received by the FTW1 warehouse in Dallas.
We allow a minimum of 42 days between shipment of our goods to FTW1 and expected availability for sale on Amazon.com - including local transit to the warehouse, inbound processing, and fulfillment center transfer times.
We currently have goods delivered 35 days ago (January 12) that do not show as received.
And, we often have multiple cases open to investigate inbound items lost at FTW1. Some past cases have amounted to many thousands of dollars each.
To an outsider, FTW1 looks like chaos. There's a 2021 article in the Dallas Morning News entitled, "It's like this every day: Amazon fulfillment center in Dallas forces truck drivers to wait for hours to unload" showing images of the impossibly long truck lines outside the facility.
Yikes, this is good to know. Its been a while since shipping there. I have a shipment going to FTW1 on Monday. Guess I wont see those sales until April
Jameson_Amazon
Hi @Seller_A0f53dBlGFiC3,
I appreciate you posting this update and for other sellers chiming in here with their experiences!
I just responded to your original thread about this shipment right here. When you have a moment, please take a look at that response.
Please continue to utilize that thread for further updates and assistance on this specific shipment!
Thanks so much,
Jameson
