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Seller_mjWxtagaXvrJU

Unable to Access Amazon Seller Account: Lost Credit Card and PIN Request

I created an Amazon seller account in 2022 but haven't used it since then. I didn't list any products or make any sales. The account was created from Pakistan and I used a Pakistani credit card, which I unfortunately lost.

Now, a year later, I'm trying to access my account, but Amazon is asking for the PIN code displayed on the back of the lost credit card. I had blocked the card immediately after losing it.

I don't see any dashboard or other options on the screen, just the prompt to enter the card PIN. I'm unsure how to proceed and need a solution to access my account.

Below Screenshot attached .

@Steve_Amazon

@Seller_kIukTwdhvntAp

@Micah_Amazon

@Seller_4Ko0M2LxNBAQN

@Cooper_Amazon

imgimg
31 views
8 replies
Account setup
Tags:Credit card
00
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user profile
Seller_mjWxtagaXvrJU

Unable to Access Amazon Seller Account: Lost Credit Card and PIN Request

I created an Amazon seller account in 2022 but haven't used it since then. I didn't list any products or make any sales. The account was created from Pakistan and I used a Pakistani credit card, which I unfortunately lost.

Now, a year later, I'm trying to access my account, but Amazon is asking for the PIN code displayed on the back of the lost credit card. I had blocked the card immediately after losing it.

I don't see any dashboard or other options on the screen, just the prompt to enter the card PIN. I'm unsure how to proceed and need a solution to access my account.

Below Screenshot attached .

@Steve_Amazon

@Seller_kIukTwdhvntAp

@Micah_Amazon

@Seller_4Ko0M2LxNBAQN

@Cooper_Amazon

imgimg
Account setup
Tags:Credit card
00
31 views
8 replies
Reply
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post
Most helpful reply

Hi @Seller_mjWxtagaXvrJU,

Thank you for letting me know that the issue is resolved. For your additional questions, it is generally best practice have matching names etc.

You are able to change your business address and it can re-trigger the verification process. View this resource for more information on changing your business address.

Thanks,

Steve

10
8 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_mjWxtagaXvrJU’s post

OK, this probably will NOT help, but did you get a replacement card from the bank?

The message from Amazon is asking for information on the NEW card from everything I can see there.

20
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post

Hi @Seller_mjWxtagaXvrJU,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

10
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user profile
Seller_mjWxtagaXvrJU

Unable to Access Amazon Seller Account: Lost Credit Card and PIN Request

I created an Amazon seller account in 2022 but haven't used it since then. I didn't list any products or make any sales. The account was created from Pakistan and I used a Pakistani credit card, which I unfortunately lost.

Now, a year later, I'm trying to access my account, but Amazon is asking for the PIN code displayed on the back of the lost credit card. I had blocked the card immediately after losing it.

I don't see any dashboard or other options on the screen, just the prompt to enter the card PIN. I'm unsure how to proceed and need a solution to access my account.

Below Screenshot attached .

@Steve_Amazon

@Seller_kIukTwdhvntAp

@Micah_Amazon

@Seller_4Ko0M2LxNBAQN

@Cooper_Amazon

imgimg
31 views
8 replies
Account setup
Tags:Credit card
00
Reply
user profile
Seller_mjWxtagaXvrJU

Unable to Access Amazon Seller Account: Lost Credit Card and PIN Request

I created an Amazon seller account in 2022 but haven't used it since then. I didn't list any products or make any sales. The account was created from Pakistan and I used a Pakistani credit card, which I unfortunately lost.

Now, a year later, I'm trying to access my account, but Amazon is asking for the PIN code displayed on the back of the lost credit card. I had blocked the card immediately after losing it.

I don't see any dashboard or other options on the screen, just the prompt to enter the card PIN. I'm unsure how to proceed and need a solution to access my account.

Below Screenshot attached .

@Steve_Amazon

@Seller_kIukTwdhvntAp

@Micah_Amazon

@Seller_4Ko0M2LxNBAQN

@Cooper_Amazon

imgimg
Account setup
Tags:Credit card
00
31 views
8 replies
Reply
user profile

Unable to Access Amazon Seller Account: Lost Credit Card and PIN Request

by Seller_mjWxtagaXvrJU

I created an Amazon seller account in 2022 but haven't used it since then. I didn't list any products or make any sales. The account was created from Pakistan and I used a Pakistani credit card, which I unfortunately lost.

Now, a year later, I'm trying to access my account, but Amazon is asking for the PIN code displayed on the back of the lost credit card. I had blocked the card immediately after losing it.

I don't see any dashboard or other options on the screen, just the prompt to enter the card PIN. I'm unsure how to proceed and need a solution to access my account.

Below Screenshot attached .

@Steve_Amazon

@Seller_kIukTwdhvntAp

@Micah_Amazon

@Seller_4Ko0M2LxNBAQN

@Cooper_Amazon

imgimg
Account setup
Tags:Credit card
00
31 views
8 replies
Reply
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post
Most helpful reply

Hi @Seller_mjWxtagaXvrJU,

Thank you for letting me know that the issue is resolved. For your additional questions, it is generally best practice have matching names etc.

You are able to change your business address and it can re-trigger the verification process. View this resource for more information on changing your business address.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post
Most helpful reply

Hi @Seller_mjWxtagaXvrJU,

Thank you for letting me know that the issue is resolved. For your additional questions, it is generally best practice have matching names etc.

You are able to change your business address and it can re-trigger the verification process. View this resource for more information on changing your business address.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post
Most helpful reply

Hi @Seller_mjWxtagaXvrJU,

Thank you for letting me know that the issue is resolved. For your additional questions, it is generally best practice have matching names etc.

You are able to change your business address and it can re-trigger the verification process. View this resource for more information on changing your business address.

Thanks,

Steve

10
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Seller_kIukTwdhvntAp
In reply to: Seller_mjWxtagaXvrJU’s post

OK, this probably will NOT help, but did you get a replacement card from the bank?

The message from Amazon is asking for information on the NEW card from everything I can see there.

20
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post

Hi @Seller_mjWxtagaXvrJU,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

10
Follow this discussion to be notified of new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_mjWxtagaXvrJU’s post

OK, this probably will NOT help, but did you get a replacement card from the bank?

The message from Amazon is asking for information on the NEW card from everything I can see there.

20
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_mjWxtagaXvrJU’s post

OK, this probably will NOT help, but did you get a replacement card from the bank?

The message from Amazon is asking for information on the NEW card from everything I can see there.

20
Reply
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post

Hi @Seller_mjWxtagaXvrJU,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_mjWxtagaXvrJU’s post

Hi @Seller_mjWxtagaXvrJU,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

10
Reply
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