How To Check Balance Due When Account Is Closed??
discussion.I do not run this business anymore and the old payment method is invalid. I cannot access anything on my account, all I can do is update my payment method. How do I see the balance due before I give my card information? Depending on the balance I might need to use a different payment method.
I've contacted you guys through email multiple times but now I get no response... please help
How To Check Balance Due When Account Is Closed??
discussion.I do not run this business anymore and the old payment method is invalid. I cannot access anything on my account, all I can do is update my payment method. How do I see the balance due before I give my card information? Depending on the balance I might need to use a different payment method.
I've contacted you guys through email multiple times but now I get no response... please help
1 reply
Josh_Amazon
Hello @Seller_eUTxbd7yG57ac,
This is Josh from Amazon. Thank you for contacting our Forums.
I understand your frustration with not being able to access your account and the lack of response from our team. Based on the details you've provided, it appears your account may have been deactivated, which would prevent you from viewing your account balance or making changes.
Our records show that a Performance Notification was sent to you on November 27, 2024, outlining the steps needed to reactivate your account. This notification contains specific instructions and requirements for reinstating your account access.
Regarding your concern about seeing the balance due, I recommend following the steps outlined in the Performance Notification first. Once you've completed the reactivation process, you'll be able to view your account details, including any outstanding balances.
Best regards,
Josh
