Suddenly NO Featured Offer eligible ?
For the past month, suddenly we noticed all the listings in our inventory show Featured Offer eligible: NO, . Could the mods please check and clear up any bugs? Seller Support Case created with case ID: 15353469431
Suddenly NO Featured Offer eligible ?
For the past month, suddenly we noticed all the listings in our inventory show Featured Offer eligible: NO, . Could the mods please check and clear up any bugs? Seller Support Case created with case ID: 15353469431
24 replies
Seller_mrkjh45VdHXSC
@Quincy_Amazon @Dougal_Amazon @Steve_Amazon
@Cooper_Amazon
@Glenn_Amazon @Jameson_Amazon @Michelle_Amazon
@Rose_Amazon @Tatiana_Amazon
Seller_RHFv8huX5pyu2
This happened with almost all our listings (100s) on the night of 28 May. We've been here 17 years and have the Featured Offer (Buy Box) for a minimum of 50% of our offers to over 70%, depending on the day. We're at 4% now! We've had 1 sale since this happened on the 28th. This glitch needs to be fixed or it will drive us out of business. Mods please help!
Seller_ToPPYvOWlyp9j
See another thread:
https://sellercentral.amazon.com/seller-forums/discussions/t/677ef64e-f008-4c34-bec1-74d6e4415b41?postId=70deb23c-cc7a-4010-8828-2e8e4f63110a
Michelle_Amazon
Hello @Seller_mrkjh45VdHXSC,
Michelle at Amazon here. Thanks for providing the case ID. I am looking into this and will get back to you when I have more information.
Thanks,
Michelle
Seller_gUnjGHNxm0oQP
I put my account on vacation for a few days last weekend and came back to my dashboard showing NO also. Before I left, I had YES as Featured Offer Eligible on almost my whole inventory. I opened 2 cases in the past few days and seller support says "I understand you are asking about winning the featured offer" (NO) and the next one says "we recognize your concern regarding the Buy Box" (NO). No one UNDERSTANDS, when I say "Featured offer ELIGIBLE "COLUMN" on Manage Inventory page was changed to NO on all of my inventory, after I came back from a very short vacation. This previously had said YES on all my inventory, and needs changed back to be ELIGIBLE. My account health is perfect. Can I tag on here with the same problem? Thanks!
@Quincy_Amazon @Dougal_Amazon @Steve_Amazon
@Cooper_Amazon
@Glenn_Amazon
Seller_9tyECqnuxPUwF
This happened to me a few months ago. I kept calling support and most of them did not understand I wasn't just talking about one listing. What worked was simply calling until someone sent a report to the "internal team". My inventory went back to normal for a few days, then went back to ineligible. Kept calling until I got another person to send a report to the internal team and then it was fixed the next day.
