Amazon Return Customer Damage
Hello guys,
i am expecting each week Customer Return with status of Customer damage, this case Amazon will charge to client or still refund from us and there is any Disbursements to Seller for customer damage?
Amazon Return Customer Damage
Hello guys,
i am expecting each week Customer Return with status of Customer damage, this case Amazon will charge to client or still refund from us and there is any Disbursements to Seller for customer damage?
1 reply
TaylorR_Amazon
Hello @Seller_cV3e2CjNMdep9, the FBA inventory reimbursement policy states the following:
Amazon does not accept responsibility and will not reimburse you for returned items that are damaged by a customer, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons. Items that fall into these categories are added to your unfulfillable inventory when they are returned.
If a customer returns your item to a fulfillment center within 60 days of the refund, we’ll first determine the condition of the returned item. If the returned item is sellable, we’ll return the item to your inventory and will not reimburse you.
If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory.
Please let me know if you have questions.
