Hi,

I am stuck in an endless loop where:

1) I open a support ticket regarding stranded inventory with the error message "Please verify your account status."

2) The ticket is escalated to the SIV team.

3) The SIV team replies, "We cannot provide support on this matter because your request is not related to seller identity verification or related processes."

This cycle has occurred approximately 10 times without a resolution or any explanation on how to address the matter. This ongoing issue is beginning to have a significant impact on my business.

I have attached four screenshots that illustrate the problem.

Below are the most recent case IDs:

2964862563

2964408243

2962802703

I would appreciate your assistance in resolving this matter.

@Steve_Amazon

@CR_Amazon

@Micah_Amazon

@Quincy_Amazon

@Bryce_Amazon

@Sandy_Amazon

@Yvett_Amzn

@Jadore_Amazon

@Cooper_Amazon

@Ken_Amazon