Starting October 18, 2024, Amazon will be providing a proof of delivery document showing the number of pallets received in a less-than-truckload (LTL) or full-truckload (FTL) FBA shipment at our fulfilment centres, and your carrier should have a copy of this document.

When you are submitting an investigation request into missing items, you will need to upload this Amazon-provided proof of delivery document, along with your carrier’s bill of lading, as described in the FBA inventory reimbursement policy: Shipments to Amazon.

For more information, go to Reconcile your shipment.