Buyer" Package didn't arrive: Request a replacement item"
Hi i received a message from a customer requesting a replacement. He included this Message "Order says customer changed address. I didn't change the delivery address"
Clearly I didn't change the address.. only he would have the tracking information unless someone else has access to his account. But either way.
I purchased shipping thru Amazon.
Hereare the details. What should I do?
Thu, Oct 10, 2024, 6:41 AM PDT
Williston VT US
Customer requested forward to new address
Thu, Oct 10, 2024, 5:24 AM PDT
Williston VT US
Package arrived at a carrier facility.
Tue, Oct 8, 2024, 9:31 PM PDT
Memphis TN US
Package arrived at a carrier facility.
Tue, Oct 8, 2024, 5:30 PM PDT
Homewood AL US
Package left the carrier facility.
Tue Oct 8, 2024, 3:58 PM PDT
Homewood AL US
Carrier received the package.
Tue, Oct 8, 2024, 12:48 PM PDT
Package left the shipper facility
Buyer" Package didn't arrive: Request a replacement item"
Hi i received a message from a customer requesting a replacement. He included this Message "Order says customer changed address. I didn't change the delivery address"
Clearly I didn't change the address.. only he would have the tracking information unless someone else has access to his account. But either way.
I purchased shipping thru Amazon.
Hereare the details. What should I do?
Thu, Oct 10, 2024, 6:41 AM PDT
Williston VT US
Customer requested forward to new address
Thu, Oct 10, 2024, 5:24 AM PDT
Williston VT US
Package arrived at a carrier facility.
Tue, Oct 8, 2024, 9:31 PM PDT
Memphis TN US
Package arrived at a carrier facility.
Tue, Oct 8, 2024, 5:30 PM PDT
Homewood AL US
Package left the carrier facility.
Tue Oct 8, 2024, 3:58 PM PDT
Homewood AL US
Carrier received the package.
Tue, Oct 8, 2024, 12:48 PM PDT
Package left the shipper facility
1 reply
Danny_Amazon
Thanks for ensuring this issue was surfaced here on the forums, @Seller_lVkKJwIVxg4Iz. Please see my comment in your other thread on this same situation as I'll have to close this one out as a duplicate per our Community Guidelines!
I appreciate your understanding,
Danny
