Seller central support
Bad customer service for sellers.
No one knows anything on seller central support.
They always said that there are going to forward issues to internal team. I never been informed what team?
I am not sure if they forwarded to the right tem??
My issues are still there. Not solved.
Try to call them today 7 times, every time calls were dropped.
The company like amazon should have better customer service for sellers. Seems to me they are careless.
Seller central support
Bad customer service for sellers.
No one knows anything on seller central support.
They always said that there are going to forward issues to internal team. I never been informed what team?
I am not sure if they forwarded to the right tem??
My issues are still there. Not solved.
Try to call them today 7 times, every time calls were dropped.
The company like amazon should have better customer service for sellers. Seems to me they are careless.
2 replies
Seller_kIukTwdhvntAp
This is pretty typical of Amazon complaints BUT the truth is that even if they told you what team it was sent to YOU wouldn't know if it was the correct one or not.
That is because Amazon works on a 'silo management' system so departments are segmented islands of confusion.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
And here is the Amazon silo back office ---
Jaijai_AMZ_136
Hi @Seller_BSlfkF19p3prX
Thank you for your post, this is Jaijai from Amazon here to assist.
Due to the limited information provided, it is unclear what issue you are currently having with your account. In order for us to offer you with more specific support, we would encourage you to reply to this thread with performance notification and communication you've received regarding this issue, for the community and I to review and provide additional insights.
Alternatively, you may create a case and describe your issue in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance.
Understand that you are encountering issues when calling us. We do apologize for what may be a frustrating experience.
Here are some basic troubleshooting steps to try when facing these issues;
- Clear cookies and caches.
- Disable any running scripts.
- Logout from all Amazon account Sellers and buyers.
- Restart the browser.
- Try calling from a different browser.
- Try using incognito mode of browser for calling
- Check for internet connectivity issue and if possible use a different service provider.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you @Seller_kIukTwdhvntAp for active participation in this thread too.
Regards,
Jaijai
