Hi @Ken_Amazon

I’m reaching out because I’m really confused and frustrated with what’s happened to my Amazon seller accounts.

It started when I received an email saying my Australian (AU) seller account was deactivated, asking for documentation to verify my identity and account ownership. I submitted everything they asked for — including Photo id, bill, my ABN, and a bank statement.

Then, just two days later, I got another email saying that my US account (QuickFix Tech) was also deactivated. The reason given was that it was linked to another account, Shop Shehryar, which had been enforced for policy violations. They told me I need to reactivate that account before appealing for QuickFix Tech.

Here’s the full background:

• “Shop Shehryar” was the original name I used for all of my Amazon account.

• I later changed the name of my US account to “QuickFix Tech” since that’s the only marketplace I actively use.

• I didn’t update the name on other marketplaces (like AU), as I’ve never sold anything there.

• I have only one email address, one Australian phone number, and two-factor authentication enabled on my account.

• I’ve never opened or operated any other seller account apart from this one.

• I have never engaged in any deceptive or fraudulent activity, yet I received an email saying they cannot reactivate my account due to “fraudulent or illegal activity.”

I’ve built my business honestly and have done everything Amazon asked of me. This situation is really confusing and stressful, and I don’t understand how I ended up in this position.

Thanks in advance for any support please.