Account Suspended after my first shipment reached Amazon warehouse
Hello,
I am a new seller. A few weeks ago, when my first shipment reached the Amazon warehouse, I received an email from Amazon stating that my account had been deactivated. I was asked to submit an invoice from my supplier to verify the authenticity of the products. After submitting the invoice, I received a notification a few days later that Amazon was unable to accept it. Amazon requested additional documentation, as shown in the screenshots, but my supplier informed me that they are unable to provide those documents. However, my supplier stated that if Amazon contacts them directly, they will provide all the necessary documents and details. I relayed this information to Amazon, but they responded that it is not their policy to contact suppliers directly as part of their investigation process. I have exchanged multiple emails between Amazon and my supplier, but unfortunately, this has not resolved the issue. I should mention that before I purchased the products, I contacted my supplier and they assured me that the products are according to brand's standards.
Before purchasing the products, I contacted the supplier, and they assured me that the products meet brand standards. The supplier is a large, reputable company. Could you please help me understand what I can do to resolve this issue?
Account Suspended after my first shipment reached Amazon warehouse
Hello,
I am a new seller. A few weeks ago, when my first shipment reached the Amazon warehouse, I received an email from Amazon stating that my account had been deactivated. I was asked to submit an invoice from my supplier to verify the authenticity of the products. After submitting the invoice, I received a notification a few days later that Amazon was unable to accept it. Amazon requested additional documentation, as shown in the screenshots, but my supplier informed me that they are unable to provide those documents. However, my supplier stated that if Amazon contacts them directly, they will provide all the necessary documents and details. I relayed this information to Amazon, but they responded that it is not their policy to contact suppliers directly as part of their investigation process. I have exchanged multiple emails between Amazon and my supplier, but unfortunately, this has not resolved the issue. I should mention that before I purchased the products, I contacted my supplier and they assured me that the products are according to brand's standards.
Before purchasing the products, I contacted the supplier, and they assured me that the products meet brand standards. The supplier is a large, reputable company. Could you please help me understand what I can do to resolve this issue?
1 reply
Roxy_Amazon
Hello @Seller_3dSYIClWL8FLV,
I understand you are facing a frustrating situation with your Amazon seller account being deactivated. Based on the details you provided, it seems the main issue is related to verifying the authenticity of the products you are trying to sell.
When Amazon requested the invoice from your supplier and was unable to accept it, they were asking for additional documentation to further validate the products. I know your supplier has indicated they would be willing to provide the necessary documents if Amazon contacted them directly. However, this is not the typical investigation process for Amazon. They will only contact suppliers directly after reviewing the invoices you provide.
I would like to request that you verify if the invoices that you’ve sent comply with the requirements listed on the requirements for sourcing documentation request:
1. Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. Amazon may contact suppliers or manufacturers to verify the documents
2. Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
3. You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
My advice would be to continue working closely with your supplier to obtain a valid invoice that meets Amazon's requirements.
Access the page Invoice requirements for appealing a policy violation and Responsible Sourcing documentation request requirements for more information.
I understand this is a challenging situation, but only with the right documentation you can resolve the account deactivation. Please let me know if you have any other questions!
Best regards,
-Roxy
