Amazon has lost so many of my FBA shipments
What can you do if you ship out a case of products to FBA and they get lost. Or Amazon claims that 0/75 was received. There is proof on UPS tracking, that Amazon has provided as their partner delivery, that the items were delivered and received, they were also weighed in to match the weight of the products shipped. You open a case to make a claim and the case gets closed as items never shipped? Then on top of that you then get docked on performance for shipping incorrect amount. And this isn't the first time. They have lost thousands of dollars worth of product over the last few months. And won't take any responsibility. What's the best thing to do to get reimbursed for all the products they lost?
Amazon has lost so many of my FBA shipments
What can you do if you ship out a case of products to FBA and they get lost. Or Amazon claims that 0/75 was received. There is proof on UPS tracking, that Amazon has provided as their partner delivery, that the items were delivered and received, they were also weighed in to match the weight of the products shipped. You open a case to make a claim and the case gets closed as items never shipped? Then on top of that you then get docked on performance for shipping incorrect amount. And this isn't the first time. They have lost thousands of dollars worth of product over the last few months. And won't take any responsibility. What's the best thing to do to get reimbursed for all the products they lost?
16 replies
Bryce_Amazon
Good morning @Seller_DSalcHfiQ35KQ
Are these cases coming from reconciliation requests you're making for each individual shipment via the contents tab?
The critical step in successfully resolving these investigations is to ensure you are providing sufficient documentation in two forms:
- Proof of inventory ownership: Proof of inventory ownership will help identify any potential discrepancies that may have occurred. Examples of acceptable documents include an invoice from a supplier, or signed packing slip if you are a manufacturer. The following information must be provided:
- Date of purchase
- Product names matching the missing products
- Quantity
- Proof of delivery: For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.
Without both of these key pieces of information, it is difficult for the Seller Support team to successfully resolve these types of issues.
- Bryce
