Amazon.au support ignores messages for 14 months
Hello everyone, last summer we registered in Australia and our account was immediately blocked, we didn’t have time to sell anything. After several appeals, the “appeal” button disappeared. The only way is to create a case in the help section. Whatever we write or create, they do not answer anything, but only read and put them as “answered”. This is the attitude of Australians to their sellers, like some kind of cattle…
Does anyone know how to delete an account or how to contact someone who will help do it? Are there any emails or what?
Amazon.au support ignores messages for 14 months
Hello everyone, last summer we registered in Australia and our account was immediately blocked, we didn’t have time to sell anything. After several appeals, the “appeal” button disappeared. The only way is to create a case in the help section. Whatever we write or create, they do not answer anything, but only read and put them as “answered”. This is the attitude of Australians to their sellers, like some kind of cattle…
Does anyone know how to delete an account or how to contact someone who will help do it? Are there any emails or what?
24 replies
Seller_5UNdcGyg0plJD
Amazon Au is hopeless, I am an Australian seller and have downgraded my account …duet o all the problems. Good luck selling from outside Australia if someone here cannot make it…
Seller_H90zf5CqrZgg1
You need to ascertain exactly why your seller account was immediately blocked and then make an appeal to Seller Performance.
For your new account to be blocked immediately, you’re information has been flagged by Amazon, which suggests that you’ve had previous problems that were not correctly addressed.
Seller_LFG5Jjq5hnfXB
Only seller performance team can assist with this kind of questions as I know. Seller support can only guide you. Hope someone from forum moderators can help you.
Seller_NRyXEvHc9PDig
Please give me some advice, give me some idea where I can write and ask to delete the account?
Seller_0KHFVuvkyVrtV
Hello,
I have had exactly the same appalling and absolutely frustrating experience with Amazon seller Australia. I have sent them more than 12 messages (all remaining unanswered although they label them as answered), I have tries to contact them through Amazon customer support Australia, but even they can’t get through to that department, and I have tried throuh Amazon seller US, but they can’t either. So it is an absolutely vicious circle. But I was wondering if you had been able to solve the problem in the mean time.
Seller_0KHFVuvkyVrtV
Thanks again for this new address. I did send it to the previous one, and it didn’t rebounce. I’ll send it to the australian one too anyway, but I have little hope after this absolutely ghastly expenence so far.
