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    orders remaining in pending status for an unusually long time
    by Seller_aCNKYUw1bIFsd

    Hello,

    My orders have been stuck in the pending stage for a long time. In the order details, it shows that they are awaiting card authorization. Having more than 10 orders pending for such an extended period and all waiting for payment authorization seems statistically suspicious.

    I opened many cases, and most of the responses were the same. Now I have a question in my mind: What if competitor sellers are placing orders with invalid cards to sabotage my listing? How am I supposed to deal with this situation? I’m honestly confused and in a difficult position.

    Is this something that happens often? Since my product is newly listed, I’m not sure if this is normal.

    Is there anyone who can offer advice or share their experience?

    2 votes
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    Case Repeatedly Ignored - Buyer Threats & False Feedback Evidence Provided
    by Seller_IRGQGOYNPAlxK

    Dear Community Manager,

    I have encountered a buyer abuse issue. I have provided solid evidence, but after multiple case openings, I have received template replies that completely ignore my evidence.

    Order Number: 249-4616590-3267857

    Issue: Buyer actively canceled the order → sent threatening and abusive emails (containing phrases such as "I will destroy your business") → left false feedback (claiming "I waited a month," but actually canceled immediately).

    Evidence: I have attached three screenshots: the "Buyer Cancellation Request" notification, the threatening email, and the false feedback.

    Current Status: I have appealed multiple times (latest Case Number: #3211674253), but customer service has refused each time, citing "the feedback is related to order cancellation," completely ignoring the two core violations: "buyer threats" and "false content."

    Request: I earnestly request the Community Manager's assistance in forwarding this case to the appropriate team for review. Thank you!

    1 vote
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    Is it possible to write a message to VINE customer ?
    by Seller_03JIOjNU4JOca

    A Vine customer made the incorrect coment because he did not read the full information either in the listing or on manual, so just want to write him message to remind him the information he missed, but Amazon did not even open that channel for us

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    AU Account Deactivated for 3+ Years
    by Seller_LQQoyXE1mKWRm

    Hi everyone,

    I am looking for help with a legacy issue. My Australian Seller Central account has been deactivated for over 3 years. I have submitted several appeals, but they are either rejected or I receive no response.

    The biggest hurdle right now is that I have no way to contact support.

    • The "Contact Customer Care" button is not functional/missing.

    • There is no "Call Me Now" button on my Account Health dashboard.

    • I cannot open a standard support case because the account is suspended.

    Has anyone managed to get a response from the AU leadership team or a specific email address when the dashboard options are completely gone? I am trying to provide updated identity documents, but I have no portal to send them through that actually gets read by a human.

    Any advice on how to trigger a manual review for an account this old?

    Thank you so much

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    New free replacement option for FBA item return requests
    by News_Amazon

    Effective as of January 29, 2026, we’ll offer customers free replacements as an option for return requests for your Fulfilment by Amazon (FBA) items in Australia. This new feature gives customers the choice to either receive a replacement or a refund when they return items for reasons other than change of mind.

    When a customer requests a return, they can choose to receive a free replacement instead of a refund if the same item is available in your FBA inventory. Once the item has been returned, we’ll ship the replacement at no additional cost to you or the customer. This option helps maintain customer satisfaction and can help you avoid incurring additional fees arising from a customer making a repeat order after being refunded.

    You won’t be charged additional fees or receive additional proceeds for replacement orders. Your proceeds and fees from the original sale will not be affected. We’ll handle the entire replacement process through FBA, including shipment of the new item from your inventory. The same ASIN must be in stock for the replacement option to be available for customers.

    For more information about your replacement orders, go to FBA Customer Returns policy.

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    Add to cart button Disappear on Almost 90% Products Suddenly-Featured Offer Missing
    by Seller_C3EseIpO7ONLG

    Hi, a great number of product listings in my store have lost their Featured Offers, and it has been more than 5 days now. The sales volume dropped by over 100% during the weekend. At first, we thought there was some issue with my store itself, but later we found out that the Featured Offer of a large number of listings were missing. I already opened 2 cases with Amazon, but the agent says, "Please be informed that we can't determine the exact reason for the lost Buy Box; it is a totally systematic process," and "I truly apologize for your experience. There is no other option; you need to wait for the reassign process for the Buy Box by the system."

    Case id 3209238813

    Case id 3210497103

    @Seller_5zI0wsS66MHFL@Seller_l7Jtck9jxnEA0

    Request to all sellers viewing this thread:

    Please tag @Seller_5zI0wsS66MHFL@Seller_l7Jtck9jxnEA0

    Thank you so much in advance — I really appreciate your help!

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    Seller in need of assistance with completely unjust A-Z appeal decision
    by Seller_Tv9eMzr88Nokb

    Hello ,

    I am a seller on Amazon AU and have been for some time with a 0% order defect rate- that was until now.

    We received an order - 503-2473415-3161433 on the 9th of December and shipped it out to the customer on the 11th of December 2025 - within the allocated dispatch time-frame. The Item was delayed by customs boarder for security export screening and Xmas/Holiday closures. The Customer could see the tracking the entire time. The customer was not patient and instead raised a refund claiming non-delivery.. which was not the case- it was simply delayed in transit.

    Amazon automatically granted the A-Z claim, and refunded the customer- and then 2 days later he received the goods!!!!

    Now I (the Seller) have shipped an item which cost me HUNDREDS of dollars, and the customer has received the item, and I have not been paid for those goods at all. I am out of pocket 110% with the shipping fee's as well, and the customer now has a near $1000 item for free!? - All because of a delay which was outside of our control.

    This is totally unreasonable for Amazon to do this... as the delay is NOT caused by us the seller - it was purely a delay caused by governmental security process for freight and holiday delays due to the Xmas/New Year periods.

    The tracking shows the customer has received the item and even signed for it himself!

    How can I get my money owed to me for these goods????

    Can someone please let me know how I can contact someone in Amazon to get this resolved?? - there seems to be NO protection for the sellers - only buyers.

    Thank You

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