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    IMAGES NOT UPDATED BY AMAZON
    by Seller_CIqSxEqJoguCt

    I have uploaded the correct images in high resolution and requested Amazon update them as the original ones were actually the wrong product image. I am going around in circles, they are not updating, even though they sent an email saying they will be changed in 24 hours, they weren't and then i got the same email again today. I seriously am so frustrated.

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    URGENT: BEST-SELLING ASIN STUCK IN FC PROCESSING FOR OVER A WEEK, NEED ESCALATION
    by Seller_xHMLFO1dbwJod

    Hi everyone, and Amazon moderators,

    I urgently need help. My best-selling product, ASIN B0F549NK77, has been stuck in Reserved FC Processing for over a week, with 0 available and 90 units reserved, plus 400 units inbound. It's completely unavailable to buy, and every day I'm losing sales and the ranking I've built.

    In early October around 60 of my listings went into FC Processing. Almost all have been released, but my best seller is somehow taking the longest.

    On 9 Oct Premium Support told me they had sent my product images to their internal team "to verify the expiration dates and move the affected units to sellable status." There has been no update since. Amazon's own tool says FC processing "can take up to 3 days", but it has now been 9 days. The bottles are clearly printed with separate MFG and EXP dates, so I'm worried the fulfilment centre is reading the wrong date, or that there is a deeper problem here. I have seen people say this can take months, or never get fixed, and I am worried that is happening here.

    This product sells hundreds of units a month, and its sales rank is dropping every day it stays unavailable.

    Relevant Premium Support cases:

    - 3538501553 (opened 5 Oct)

    - 3544218923 (opened 9 Oct to review the reserved units)

    Could a moderator please escalate this to FBA Inventory Research or the fulfilment centre team as a priority? And if anyone has had an expiry date check drag on like this, what finally got your units released?

    Thank you,

    Marc

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    Authenticity violation on never-sold ASIN – no acknowledge option, only invoice upload (Case 3540297643)
    by Seller_qFlRcVPaEoCNJ

    Hello, I need help from a community manager with a Suspected Product Authenticity Issue in the AU marketplace.

    ASIN: B07DRGDMFX. Violation date: 5 Oct 2026. AHR impact: High.

    Facts: I never purchased, stocked or sold this product. The dashboard itself shows "No sales in the past 12 months". I hold no inventory. Because I never sourced it, I have no supplier invoices. I have deleted the listing and do not want to relist it.

    Problem: The "Submit" panel for this violation only contains an invoice upload form, and all six checkboxes ("I confirm that my invoices have supplier information, quantities, invoice date...") are required fields. I cannot truthfully tick them because I have no invoices. There is no "acknowledge" or "I don't have invoices" option anywhere – not in the panel, not in the violation details, not in the Performance Notification. Selling Partner Support (case 3540297643) told me to acknowledge via the panel, but that option does not exist for this violation.

    I understand the Anti-Counterfeiting Policy and I am willing to formally acknowledge the violation and confirm I will not relist the ASIN. I am unable to use the phone channel due to language limitations.

    Could a community manager please escalate this to the Account Health team so that the acknowledge option can be enabled, or my written statement attached to the violation? Thank you.

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    I am trying to send a game to Amazon FBA that i have sold previously - Now its asking for approval before i send - Game has been discontinued for at least 3 years, and my purchase invoice is many years old
    by Seller_k4K6Cbb9sYO05

    I am trying to send a video game to Amazon FBA that i have sold previously there - Now its asking for approval before i send (never did previously) - Game has been discontinued for at least 3 years, and my purchase invoice is many years old.

    ASIN: B0BXR7SNT5

    Please help -

    Swapware Games

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    Seller Central Desktop Access Blocked for Nearly 1 Year – Technical Issue Confirmed – Case 3398749583
    by Seller_se1nz8iEpZRGT

    Dear Amazon Community Managers,

    I am urgently requesting your assistance with a serious technical issue affecting my Australian Seller Central account, which has remained unresolved for almost one year.

    I first reported this issue on 21 October 2025 (Case ID: 3145123673).

    Since then, I have opened multiple support cases and repeatedly contacted Amazon Selling Partner Support, but the problem remains unresolved.

    My situation is as follows:

    I can successfully access my Australian seller account through the Amazon Seller mobile app.

    However, I cannot access Seller Central on desktop.

    Amazon's technical support team has confirmed that the issue is related to an internal account configuration problem that incorrectly redirects my login to another Amazon account or marketplace.

    Despite identifying the root cause, Amazon has not implemented a solution.

    This technical failure has severely affected my business for almost one year.

    I am unable to create FBA shipments, replenish my inventory, or list new products.

    Two of my products are now completely out of stock, and I have additional inventory ready to send to Amazon fulfilment centres.

    As a result, I have experienced prolonged business disruption and lost sales opportunities.

    After almost one year of repeated complaints, I continue to receive generic responses stating that the issue is being reviewed by internal teams.

    I am respectfully requesting an Amazon Community Manager to personally review my case and escalate it to the appropriate senior technical team.

    I would particularly appreciate assistance with:

    Restoring my Australian Seller Central desktop access.

    Obtaining a meaningful technical update and a clear resolution plan.

    Identifying any temporary solution that would allow me to replenish my FBA inventory.

    Ensuring that the prolonged business impact is formally reviewed through the appropriate support process.

    Current Case ID: 3398749583

    Original Case ID: 3145123673 (21 October 2025)

    I have documentation of my previous support cases and Amazon's written confirmation of the technical issue.

    I sincerely hope that an Amazon Community Manager can help bring this long-standing problem to the attention of someone with the authority to resolve it.

    Thank you for your assistance.

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    Aramex Partnered Carrier Delivered
    by Seller_IO4wNOkoY4Lh6

    Hi, @Seller_OOVUXZLmb2UEH

    Seeking your assistance to check our case; Amazon Seller Support doesn't want to investigate, despite our use of the partnered carrier Aramex and proof of delivery to the Amazon FC.

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    Enhanced security for service provider access on Seller Central
    by News_Amazon

    As of 1 September 2026, we’ve upgraded how service providers access your Seller Central account. With these updates, each agency, freelancer, or virtual assistant that helps manage your Amazon Business must complete business verification to reauthorise them for the services they provide.

    Upgrades to service provider access and security include the following changes:

    • Business verification: Service providers must complete verification before accessing your account.
    • Time-limited access: Authorisations now expire after 365 days. You’ll be notified before each expiration so you can decide whether to continue working together.
    • Permission selection: You choose which specific permissions to grant.

    When reauthorisation is required for one of your service providers, we’ll contact you in the following ways:

    • Email: You’ll receive an email from us with instructions and a date to reauthorise by.
    • Seller Central Action Center: A notification on your Seller Central homepage will remain visible in the Action Center until you’ve completed the required reauthorisation action or actions. You can find the Action Center on your Seller Central homepage, where account notifications and required tasks appear.

    If you haven’t received an email, then no action is required.

    If you don’t reauthorise by the expiration date, your service providers will lose access to your account and won’t be able to provide services until you take action. However, you can restore their access and update or revoke permissions at any time.

    To restore your service provider’s access, go to Authorize a Service Provider to access your account.

    To revoke your service provider’s permissions, go to Remove a Service Provider’s account access.

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