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    CRITICAL: Seller manipulates and hack reivews to gain ranking and sales
    by Seller_T5GVcfd8ir7Zv

    Hi everyone,

    I know this forum isn't very active, and it doesn't seem like Amazon staff monitor these discussions, so I think we need to help each other.

    I've noticed what appears to be a serious issue in my category. One seller's product went from 15 reviews on 8 June to 324 reviews on 10 June, with virtually all of the new reviews being 5-star ratings (see the below screenshots).

    Link to the product:

    https://www.amazon.com.au/Strips-Snore-Better-Breathing-Count/dp/B0GW3HQ7CQ/ref=sr_1_5_pp?crid=22ZYMK1XSEW4X&dib=eyJ2IjoiMSJ9.wWcMGVuAL0uRxgPUB4D0iolsGPnj7EStnqkNL5O_g80CJ1CfKyUWOmQ-eEN13CEBaTA0kKHtu2IthP4cbSCHNRj5KpMNiETsygpsI3vBJGvX2t1mCsqiFE-eeqJVEUbNmfeW1rPXV2LEEnSQNHJVBV6X3_-I978NHsQ10QuL4iqiTVm5eX8EMAMPG8HE-q8rkfL4lYz6Kj5WSpqUI8C7TJCZIKACt1WedWTywppZwpgh3UtyPjwVCvspyhnfNrSxxc6m0B4FvjjnBZtDJ3nK6xc7STVYEEuqCwiqQgJ1yFU.Au9GD88n3aS-QJLmG6S9j-PREjjTcD3xKzW0VHE3qz8&dib_tag=se&keywords=nose%2Bstrips&qid=1783601883&sprefix=nose%2Bstrip%2B%2Caps%2C349&sr=8-5&th=1

    If you're concerned about maintaining a fair marketplace, you may want to contact Amazon Customer Service as a buyer, add this to your cart, and report what appears to be unusual review activity. You can use the screenshots as supporting evidence and ask them to escalate the matter to Amazon's Reviews team for investigation.

    When I contacted Customer Service, they offered me a $20 goodwill credit as an apology for the experience. Your outcome may differ, but the more customers who report potential review manipulation, the more likely Amazon is to investigate and help maintain a fair marketplace for all sellers.

    Hopefully Amazon will take appropriate action if enough reports are submitted.

    1 vote
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    为什么我的澳大利亚购物车总是突然丢失
    by Seller_8LUd22HnLSL4E

    我的账户绩效没有问题，但推荐报价骤降至3%，全部商品购物车丢失，这是为什么呀。

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    Amazon Refund Loophole Buyer Refunded While Parcel Still in Transit, Then Collected Item
    by Seller_yOQyFtUbHCZ1A

    Has anyone else run into this? The Amazon refund workflow seems fundamentally flawed and creates a loophole that can be exploited.

    Timeline:

    • 30 June – Customer places order

    • 1 July – Carrier picks up parcel

    • 3 July – Delivery attempted, redirected to collection point

    • 3 July (same day) – While the parcel was still in transit, Amazon Customer Support issued the buyer a full refund simply because they “did not want to collect the parcel.”

    • 7 July - The buyer waited for the refund to clear into their account, then later collected the parcel. Tracking shows that customer has picked it up on 7 July.

    I filed a SAFE‑T claim, but Amazon only reimbursed a partial amount due to their internal SAFE‑T calculation rules. I still lost money even though the buyer ended up with both the item and the refund.

    This looks like a structural issue in Amazon’s refund process:

    • Refunds can be issued while the parcel is still moving through the network

    • Buyers can refuse collection, get a full refund instantly, then collect the item later

    • Sellers are left relying on SAFE‑T, which often reimburses less than the actual net amount

    • There is no safeguard preventing this kind of refund‑and‑collect scenario

    It feels like sellers are being subject to an unfair process where Amazon’s own system design enables refund abuse.

    Is anyone else seeing this pattern?

    Is there an Amazon Staff keen to learn more about this case, I am happy to share more details.

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    Verified 4 times, account inoperable 8+ weeks due to Amazon-confirmed "system-level technical issue", no timeline, no escalation path
    by Seller_f9YYDM6WtyjTS

    Requesting community manager assistance. My AU seller account has been inoperable since May 2026 due to what Amazon has confirmed in writing is a fault on Amazon's side, and after 8+ weeks I cannot get past templated replies.

    The facts, all documented in my cases:

    My identity has been verified four times: at registration, in February 2025 (Case 2964951423, confirmed in writing), in June 2025 (Case 3046786803, confirmed in writing), and again in May 2026 with on-screen confirmation of success.

    Despite the May 2026 pass, my listings went "Currently unavailable" and my account was deactivated. When I attempted any further verification, the tool returned an error with no error description (Case 3359034403). The SIV team then declined to assist, stating my request "is not related to the verification of the seller identity."

    On Case 3359035443 (open since 16 May 2026), Amazon confirmed in writing on 23 June: this is a "system-level technical issue on our end", no action required from me, no timeline, no workaround, and "the resolution must come from our internal team who doesn't offer live channel support."

    Since then I have received the same templated reply, with no new information, on 11, 13, 19, 23, 29 June and 5 and 8 July. My explicit escalation request on 11 June produced no visible escalation. The 8 July reply is a near-verbatim copy of the 23 June reply.

    Account Health phone support has confirmed they cannot assist with verification matters and that no phone path to the responsible team exists. I have also raised a formal escalation ticket requesting manager review.

    Amazon's own stated standard for verification review is 5 days (confirmed by a support agent on Case 3046749773). This case is at more than 8 weeks, the fault is admitted to be Amazon's, and there is no channel left through which a seller can reach the team responsible.

    Could a community manager please review Case 3359035443 and escalate it to someone with visibility of the internal team handling this fault? I hold stock with a January 2027 expiry, so the ongoing delay is converting Amazon's technical fault directly into inventory write-off for an Australian small business.

    Case references: 3359035443 (open), 3359034403, 3046786803, 3046749773, 2964951423

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    Get 24/7 customer support for orders that you fulfil
    by News_Amazon

    You can now opt in for Customer Service by Amazon on eligible seller-fulfilled orders.

    With Customer Service by Amazon, you can free up time to focus on growing your business while we handle customer service on your behalf. This optional paid service covers post-order customer queries and return logistics for eligible self-fulfilled orders. Invoice requests and product-related inquiries are not included. For eligible items with a valid Australian return address in Seller Central, Customer Service by Amazon also assists with the return process—your buyers receive pre-paid return labels, and returns are automatically authorised. Exclusions apply; go to Items that are not eligible for CSBA returns for details.

    With Customer Service by Amazon you can:

    • Save time and effort: With 24/7 service you can reduce time spent on post-order queries, even on evenings, weekends and holidays.
    • Remove return headaches: If you have a return address in Australia, we also handle your return logistics. Your buyers receive pre-paid return labels and automatic authorisation for eligible items.
    • Improve your performance: Opting in to Customer Service by Amazon helps reduce A-to-z Guarantee claims, order defect reports and negative reviews.

    Learn more about Customer Service by Amazon for seller-fulfilled orders.

    Opt in now

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    Give your team secure, easy access with passkeys for secondary users
    by News_Amazon
    We're introducing passkeys as a more secure way to sign in to your Amazon accounts. Passkeys are tied to your device and password manager, making them resistant to phishing attacks while providing a faster sign-in experience for you.

    For those who share account access with multiple individuals, we’ve created a simple set-up process to ensure that your entire team stays connected.

    For security purposes, we don’t support sharing a single sign-in across multiple users. However, when you set up secondary users, each person who needs access to the shared account is able to register their own unique passkey.

    To set up secondary users:

    1. Go to Settings and select User Permissions.
    2. Select the desired account for the new user.
    3. Enter the user’s contact information and select Send invitation. The secondary user will need a brand-new email address that has not been used on any Amazon account before.
    4. Repeat for all new users that need to be added.
    5. Request new users to follow the email instructions.

    Note: Only users who have registered as secondary users will be able to set up a passkey and sign in separately to the shared account. Once registered, secondary users can sign in and create a passkey.

    If you're already a secondary user, you can create and use a passkey immediately.

    Protect your account and enjoy a fast, seamless sign-in experience with phishing-resistant passkeys while keeping your team's access running smoothly through secondary user accounts. If you haven't already, set up secondary user roles today to keep your business secure and streamline your sign-in process.

    For more information, go to Passkeys Verification and About Passkey.

    For a visual walkthrough, go to Secondary User Creation Walkthrough.

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    Amazon keeps “investigating” missing units for 2 months — anyone else dealing with this?
    by Seller_X86kekhISL53a

    I’m dealing with a situation where Amazon has been “investigating” missing units for almost 2 months now. Every time I contact support, they repeat the same line — “we’re still investigating” — and refuse to reimburse the inventory that was never received.

    There’s been no escalation, no updates, and no movement at all. It feels completely stuck.

    For sellers who’ve gone through this before:

    • What actions actually worked for you?
    • Did you manage to get Amazon to escalate it properly?
    • Is it even worth reporting this to ACCC or ASBFEO, or is that just a waste of time for this type of issue?

    Any advice or experience would be appreciated.

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    0 replies
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