Question about returnless resolution settings
Hi everyone, I'm confused by the returnless resolution settings. I'm wondering what the price range stands for in the settings. Is it the price of a single item, or the total price of the item which is applied for refunds?
For example, I set the policy as the picture below shows and let's say I have a product called "A" which sells at a price of $4. What will happen if an order includes two "A" items which total price is $8 and a refund is requested? Will it be returnless, or not?
Question about returnless resolution settings
Hi everyone, I'm confused by the returnless resolution settings. I'm wondering what the price range stands for in the settings. Is it the price of a single item, or the total price of the item which is applied for refunds?
For example, I set the policy as the picture below shows and let's say I have a product called "A" which sells at a price of $4. What will happen if an order includes two "A" items which total price is $8 and a refund is requested? Will it be returnless, or not?
3 replies
SEAmod
Hi @Seller_AcOH7rMloeaGd
If you set your price range per item/ASIN at $0-$5, then in your example, the two items in one order would each be handled with a returnless resolution. This would apply if only one item had a requested return, or would also apply if the two items have requested returns.
Susan
