Hello Amazon,

We recently received a verification link via my account to complete a video call for identity verification. Unfortunately, when we attempt the verification, we encounter one of two issues: either the screen says “couldn’t load,” or it keeps sending us back to the previous screen without allowing the process to complete.

I opened a case on amazon seller central regarding this and received the following response:

“Thank you for sending the screenshot of the error page. I have contacted the relevant team regarding this issue. Please wait for further notice.”

However, we cannot afford to wait any longer as each day of delay is costing us significantly. If it’s possible for someone from Amazon to contact me directly through my account or arrange a phone call to expedite the process, that would be greatly appreciated.

Thank you!