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Seller_kOlonCEmVX0k8

Can'tAccess Amazon.co.jp Seller Central After 2SV Reset

Hello,

I recently received confirmation that the Two-Step Verification (2SV) for my Amazon.co.jp seller account was successfully disabled, and access was restored. However, I am still receiving a "Not Authorized" error when attempting to log in to my Amazon.co.jp Seller Central account.

Currently, I can only access forums and general Amazon pages via Amazon.com.au, but not the Japan marketplace.

I also have an active order visible in my Easy Envanter system, and I need access to fulfill it before the deadline.

Please advise how I can resolve this login issue and regain full access to my seller account.

Thank you.

img
37 views
3 replies
Account setup
Tags:Seller Central, Verification
00
Reply
user profile
Seller_kOlonCEmVX0k8

Can'tAccess Amazon.co.jp Seller Central After 2SV Reset

Hello,

I recently received confirmation that the Two-Step Verification (2SV) for my Amazon.co.jp seller account was successfully disabled, and access was restored. However, I am still receiving a "Not Authorized" error when attempting to log in to my Amazon.co.jp Seller Central account.

Currently, I can only access forums and general Amazon pages via Amazon.com.au, but not the Japan marketplace.

I also have an active order visible in my Easy Envanter system, and I need access to fulfill it before the deadline.

Please advise how I can resolve this login issue and regain full access to my seller account.

Thank you.

img
Account setup
Tags:Seller Central, Verification
00
37 views
3 replies
Reply
3 replies
user profile
Kai_Amazon
In reply to: Seller_kOlonCEmVX0k8’s post

Thank you for contacting us, @Seller_kOlonCEmVX0k8 !

Please try the following troubleshooting steps:

  • Clear your browser cache and cookies
  • Try accessing through a different web browser
  • Use incognito/private browsing mode

Since you currently have access to your Australian account, we recommend contacting the Amazon.com.au Seller Support team with the following information:

  • Your inability to access the Japanese marketplace
  • The issues occurring after 2SV deactivation
  • The urgent need to process pending orders

Our technical team will address your concerns promptly based on the information you provide. If you have already contacted support regarding this matter, please share your case ID with us.

Thank you.

Kai

00
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user profile
Seller_kOlonCEmVX0k8

Can'tAccess Amazon.co.jp Seller Central After 2SV Reset

Hello,

I recently received confirmation that the Two-Step Verification (2SV) for my Amazon.co.jp seller account was successfully disabled, and access was restored. However, I am still receiving a "Not Authorized" error when attempting to log in to my Amazon.co.jp Seller Central account.

Currently, I can only access forums and general Amazon pages via Amazon.com.au, but not the Japan marketplace.

I also have an active order visible in my Easy Envanter system, and I need access to fulfill it before the deadline.

Please advise how I can resolve this login issue and regain full access to my seller account.

Thank you.

img
37 views
3 replies
Account setup
Tags:Seller Central, Verification
00
Reply
user profile
Seller_kOlonCEmVX0k8

Can'tAccess Amazon.co.jp Seller Central After 2SV Reset

Hello,

I recently received confirmation that the Two-Step Verification (2SV) for my Amazon.co.jp seller account was successfully disabled, and access was restored. However, I am still receiving a "Not Authorized" error when attempting to log in to my Amazon.co.jp Seller Central account.

Currently, I can only access forums and general Amazon pages via Amazon.com.au, but not the Japan marketplace.

I also have an active order visible in my Easy Envanter system, and I need access to fulfill it before the deadline.

Please advise how I can resolve this login issue and regain full access to my seller account.

Thank you.

img
Account setup
Tags:Seller Central, Verification
00
37 views
3 replies
Reply
user profile

Can'tAccess Amazon.co.jp Seller Central After 2SV Reset

by Seller_kOlonCEmVX0k8

Hello,

I recently received confirmation that the Two-Step Verification (2SV) for my Amazon.co.jp seller account was successfully disabled, and access was restored. However, I am still receiving a "Not Authorized" error when attempting to log in to my Amazon.co.jp Seller Central account.

Currently, I can only access forums and general Amazon pages via Amazon.com.au, but not the Japan marketplace.

I also have an active order visible in my Easy Envanter system, and I need access to fulfill it before the deadline.

Please advise how I can resolve this login issue and regain full access to my seller account.

Thank you.

img
Account setup
Tags:Seller Central, Verification
00
37 views
3 replies
Reply
3 replies
3 replies
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user profile
Kai_Amazon
In reply to: Seller_kOlonCEmVX0k8’s post

Thank you for contacting us, @Seller_kOlonCEmVX0k8 !

Please try the following troubleshooting steps:

  • Clear your browser cache and cookies
  • Try accessing through a different web browser
  • Use incognito/private browsing mode

Since you currently have access to your Australian account, we recommend contacting the Amazon.com.au Seller Support team with the following information:

  • Your inability to access the Japanese marketplace
  • The issues occurring after 2SV deactivation
  • The urgent need to process pending orders

Our technical team will address your concerns promptly based on the information you provide. If you have already contacted support regarding this matter, please share your case ID with us.

Thank you.

Kai

00
Follow this discussion to be notified of new activity
user profile
Kai_Amazon
In reply to: Seller_kOlonCEmVX0k8’s post

Thank you for contacting us, @Seller_kOlonCEmVX0k8 !

Please try the following troubleshooting steps:

  • Clear your browser cache and cookies
  • Try accessing through a different web browser
  • Use incognito/private browsing mode

Since you currently have access to your Australian account, we recommend contacting the Amazon.com.au Seller Support team with the following information:

  • Your inability to access the Japanese marketplace
  • The issues occurring after 2SV deactivation
  • The urgent need to process pending orders

Our technical team will address your concerns promptly based on the information you provide. If you have already contacted support regarding this matter, please share your case ID with us.

Thank you.

Kai

00
user profile
Kai_Amazon
In reply to: Seller_kOlonCEmVX0k8’s post

Thank you for contacting us, @Seller_kOlonCEmVX0k8 !

Please try the following troubleshooting steps:

  • Clear your browser cache and cookies
  • Try accessing through a different web browser
  • Use incognito/private browsing mode

Since you currently have access to your Australian account, we recommend contacting the Amazon.com.au Seller Support team with the following information:

  • Your inability to access the Japanese marketplace
  • The issues occurring after 2SV deactivation
  • The urgent need to process pending orders

Our technical team will address your concerns promptly based on the information you provide. If you have already contacted support regarding this matter, please share your case ID with us.

Thank you.

Kai

00
Reply
user profile
Seller_nHm6cEVQn00ip
In reply to: Seller_kOlonCEmVX0k8’s post

@Seller_kOlonCEmVX0k8

Try logging back in through Australia Seller Central:

https://sellercentral.amazon.com.au/ - the Japan redirect is a legacy bug that Amazon needs to resolve.

10
user profile
Seller_nHm6cEVQn00ip
In reply to: Seller_kOlonCEmVX0k8’s post

@Seller_kOlonCEmVX0k8

Try logging back in through Australia Seller Central:

https://sellercentral.amazon.com.au/ - the Japan redirect is a legacy bug that Amazon needs to resolve.

10
Reply
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