Hello @Seller_Bq58PoxhiGfYB,

This is Dawn from Amazon, thank you for using Seller Forums.

Seller_Bq58PoxhiGfYB

I got a Restricted Products Policy Violation on a Kava drink that is being misclassified as containing Kratom, when it does not.

Listing has been deactivated and the appeal was denied within 2 hours.

This is a kava product and NOT kratom ... it has absolutely zero kratom in it. Kava drinks are sold all over Amazon, it's a permitted product. I uploaded photos of the sealed bottle and all the nutrition information, all of which are permitted ingredients, and NO kratom included.

Can anyone help me with this?

Mods, please remove this violation. can you help me?

Case ID: 14501548921 and 14501625761 (same product with 2 quantity variations)

View post

Understand that your account is encountering restricted product issues.

Thank you for providing case IDs.

When it comes to restricted product policy violations, the item may be legal but the ASIN will still be flagged if its product detail page contains drug-related keywords. We recommend that you check and remove drug-related keywords from the product detail page and submit a lab test report to prove the item is not illegal by opening a case.

To ensure that your products are listed in accordance to Amazon's restricted products, I encourage you to check restricted products policy carefully for better understanding:

https://sellercentral.amazon.com/gp/help/200164330

https://sellercentral.amazon.com/gp/help/200832300

https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B

We hope the above information is helpful. The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Regards,

Dawn