account health specialist made things worse
today i was on the phone with a account specialist concerning my 3 postcard attempts to verify my address. i was on my last attempt and finally received my postcard. i put the code in a the code was invalid. i was then told to wait 24-48 for a response from the "internal team". on the phone call today she then told me that i would be able to request another postcard and to just put 2 other random codes with her knowing that i told her i requested 3 already. Anyway i followed her instructions and now my account says. "You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns." ive been waiting 3 days to hear from internal team and havent gotten 1 response. ive uploaded pictures on postcards and picture of screen shot matching the numbers to the postcard and it saying invalid. please help i need to figure out how else will i verify my account and will i get another chance to do so. i keep getting misinformation from support. i understand that amazon has to comply with the inform act and im trying everything to do that as well. i had 2 case id 15974527151, 15987281811.
account health specialist made things worse
today i was on the phone with a account specialist concerning my 3 postcard attempts to verify my address. i was on my last attempt and finally received my postcard. i put the code in a the code was invalid. i was then told to wait 24-48 for a response from the "internal team". on the phone call today she then told me that i would be able to request another postcard and to just put 2 other random codes with her knowing that i told her i requested 3 already. Anyway i followed her instructions and now my account says. "You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns." ive been waiting 3 days to hear from internal team and havent gotten 1 response. ive uploaded pictures on postcards and picture of screen shot matching the numbers to the postcard and it saying invalid. please help i need to figure out how else will i verify my account and will i get another chance to do so. i keep getting misinformation from support. i understand that amazon has to comply with the inform act and im trying everything to do that as well. i had 2 case id 15974527151, 15987281811.
1 reply
April_Amazon
Hello @Seller_1UeHHd9v2XDhM,
Thank you for providing the case ID's. I was able to reach out to the appropriate teams and it seems your account is already reactivated. Can you please confirm? I was also informed there are 2 pending verification's due to the Inform Consumers Act.
If you are having any concerns or additional issues with the verification process, please reach out again.
Here is some information about the INFORM Consumers Act.
Thank you for reaching out on the forums. The forums community and I are here to support you.
April