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Seller_CwafzRz13kCLd

Getting orders from Canada all of sudden

After 11 yrs on Amazon selling in US only this last week I got three orders from Canada I never had one before and noticed that it has been added somehow to my shipping settings. I can't seem to delete it. Any help would be appreciated. I sell FBM only

.

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Seller_CwafzRz13kCLd

Getting orders from Canada all of sudden

After 11 yrs on Amazon selling in US only this last week I got three orders from Canada I never had one before and noticed that it has been added somehow to my shipping settings. I can't seem to delete it. Any help would be appreciated. I sell FBM only

.

10
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_CwafzRz13kCLd’s post

Orders from Canada -- do you mean orders placed through the dot com site, or do you mean orders placed through the Canadian platform ? Very different critters.

If placed on the dot com site look to all your shipping templates. Make sure there is no automation allowed although that should not have anything to do with this problem, it will create other problems.

If these are orders placed through the Canadian platform, this almost certainly means you have the NA Unified account. If so, check your Manage Inventory on both of those other platforms and make sure there are NO listings -- either active or inactive.

Delete any listings. Disable synchronization (BIL). Put those other two platforms on vacation.

40
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Seller_XSqPquQH4FvW1
In reply to: Seller_CwafzRz13kCLd’s post

I could not get rid of international on one of my templates, so I just jacked up the shipping charge to put people off. You can do this if April's solutions don't work.

30
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Manny_Amazon
In reply to: Seller_CwafzRz13kCLd’s post

Hello @Seller_CwafzRz13kCLd,

Thanks for posting to the Forums. I recommend following the advice given by @Seller_Hi7wbO2Kbo6bl and @Seller_XSqPquQH4FvW1, and if needed to create a case with Support to take a closer look at the orders and your account settings to determine why they were placed. If you share your case ID, I'll review to see if any other actions are needed.

Regards,

- Manny

00
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Seller_CwafzRz13kCLd

Getting orders from Canada all of sudden

After 11 yrs on Amazon selling in US only this last week I got three orders from Canada I never had one before and noticed that it has been added somehow to my shipping settings. I can't seem to delete it. Any help would be appreciated. I sell FBM only

.

34 views
3 replies
10
Reply
user profile
Seller_CwafzRz13kCLd

Getting orders from Canada all of sudden

After 11 yrs on Amazon selling in US only this last week I got three orders from Canada I never had one before and noticed that it has been added somehow to my shipping settings. I can't seem to delete it. Any help would be appreciated. I sell FBM only

.

10
34 views
3 replies
Reply
user profile

Getting orders from Canada all of sudden

by Seller_CwafzRz13kCLd

After 11 yrs on Amazon selling in US only this last week I got three orders from Canada I never had one before and noticed that it has been added somehow to my shipping settings. I can't seem to delete it. Any help would be appreciated. I sell FBM only

.

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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_CwafzRz13kCLd’s post

Orders from Canada -- do you mean orders placed through the dot com site, or do you mean orders placed through the Canadian platform ? Very different critters.

If placed on the dot com site look to all your shipping templates. Make sure there is no automation allowed although that should not have anything to do with this problem, it will create other problems.

If these are orders placed through the Canadian platform, this almost certainly means you have the NA Unified account. If so, check your Manage Inventory on both of those other platforms and make sure there are NO listings -- either active or inactive.

Delete any listings. Disable synchronization (BIL). Put those other two platforms on vacation.

40
user profile
Seller_XSqPquQH4FvW1
In reply to: Seller_CwafzRz13kCLd’s post

I could not get rid of international on one of my templates, so I just jacked up the shipping charge to put people off. You can do this if April's solutions don't work.

30
user profile
Manny_Amazon
In reply to: Seller_CwafzRz13kCLd’s post

Hello @Seller_CwafzRz13kCLd,

Thanks for posting to the Forums. I recommend following the advice given by @Seller_Hi7wbO2Kbo6bl and @Seller_XSqPquQH4FvW1, and if needed to create a case with Support to take a closer look at the orders and your account settings to determine why they were placed. If you share your case ID, I'll review to see if any other actions are needed.

Regards,

- Manny

00
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user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_CwafzRz13kCLd’s post

Orders from Canada -- do you mean orders placed through the dot com site, or do you mean orders placed through the Canadian platform ? Very different critters.

If placed on the dot com site look to all your shipping templates. Make sure there is no automation allowed although that should not have anything to do with this problem, it will create other problems.

If these are orders placed through the Canadian platform, this almost certainly means you have the NA Unified account. If so, check your Manage Inventory on both of those other platforms and make sure there are NO listings -- either active or inactive.

Delete any listings. Disable synchronization (BIL). Put those other two platforms on vacation.

40
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_CwafzRz13kCLd’s post

Orders from Canada -- do you mean orders placed through the dot com site, or do you mean orders placed through the Canadian platform ? Very different critters.

If placed on the dot com site look to all your shipping templates. Make sure there is no automation allowed although that should not have anything to do with this problem, it will create other problems.

If these are orders placed through the Canadian platform, this almost certainly means you have the NA Unified account. If so, check your Manage Inventory on both of those other platforms and make sure there are NO listings -- either active or inactive.

Delete any listings. Disable synchronization (BIL). Put those other two platforms on vacation.

40
Reply
user profile
Seller_XSqPquQH4FvW1
In reply to: Seller_CwafzRz13kCLd’s post

I could not get rid of international on one of my templates, so I just jacked up the shipping charge to put people off. You can do this if April's solutions don't work.

30
user profile
Seller_XSqPquQH4FvW1
In reply to: Seller_CwafzRz13kCLd’s post

I could not get rid of international on one of my templates, so I just jacked up the shipping charge to put people off. You can do this if April's solutions don't work.

30
Reply
user profile
Manny_Amazon
In reply to: Seller_CwafzRz13kCLd’s post

Hello @Seller_CwafzRz13kCLd,

Thanks for posting to the Forums. I recommend following the advice given by @Seller_Hi7wbO2Kbo6bl and @Seller_XSqPquQH4FvW1, and if needed to create a case with Support to take a closer look at the orders and your account settings to determine why they were placed. If you share your case ID, I'll review to see if any other actions are needed.

Regards,

- Manny

00
user profile
Manny_Amazon
In reply to: Seller_CwafzRz13kCLd’s post

Hello @Seller_CwafzRz13kCLd,

Thanks for posting to the Forums. I recommend following the advice given by @Seller_Hi7wbO2Kbo6bl and @Seller_XSqPquQH4FvW1, and if needed to create a case with Support to take a closer look at the orders and your account settings to determine why they were placed. If you share your case ID, I'll review to see if any other actions are needed.

Regards,

- Manny

00
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