Update to customer returns for international sales program policy
Effective March 19, 2025, international sellers that ship seller-fulfilled orders on Amazon.com.au from a location that is outside Australia must provide customers with one of the following options within five days of receiving a return request:
- Valid Australian return address;
- Prepaid return shipping label; or
- Returnless refund.
If you don’t provide one of these options within five days, we’ll proactively issue a refund to affected customers on your behalf. This will be deducted from your seller account and the customer will be allowed to keep or discard the item.
To learn more, go to Return methods for international sales.
Update to customer returns for international sales program policy
Effective March 19, 2025, international sellers that ship seller-fulfilled orders on Amazon.com.au from a location that is outside Australia must provide customers with one of the following options within five days of receiving a return request:
- Valid Australian return address;
- Prepaid return shipping label; or
- Returnless refund.
If you don’t provide one of these options within five days, we’ll proactively issue a refund to affected customers on your behalf. This will be deducted from your seller account and the customer will be allowed to keep or discard the item.
To learn more, go to Return methods for international sales.
