We received a warning about Food and Product Safety Issues in the account health section of my Amazon dashboard.We have deleted prohibited, patented, and Food and Product Safety Issues in our inventory.My account has already been deactivated due to a product safety policy violation. Amazon requested test report for that violation.But we are unable to provide a test report I am writing to respectfully request your support regarding a product safety violation linked to ASIN B09MNB2VJH and B09FXNYHHB.

CASE ID-

These ASINs are not our brand or private label products — We had temporarily listed them but removed them from our inventory as soon as we received the violation.

🔹 Key Points:

We have completely removed this ASIN from our inventory, and we have no intention of relisting them/

It has now been over 180 days since the violations were issued.

We want to acknowledge this violation, but there is no “Acknowledge” option available on my Account Health dashboard.

⚠️ Current Impact:

Due to this unresolved violations, our Account Health has dropped below 100 points, and our account is currently deactivated.

We are unable to proceed with reinstatement until these violations are cleared or acknowledged.

🙏 Request:

WE kindly request Amazon to:

Manually acknowledge these violations on our behalf, since the system is not giving me the option.

Allow the violation to expire, since we have not relisted the ASIN, and it has been over 6 months.

We are fully committed to compliance and maintaining a high-quality selling experience on Amazon.We have made sure my current and future listings follow all of Amazon's policies.

Thank you very much for your support and understanding.

Sincerely,

@Ken_Amazon