How does a brand owner revoke registration?
Dear Amazon
We are an Amazon Seller who wants to work with a brand and become their importer of record and exclusive Amazon retailer. They gave their Brand Registry ownership account to some third party years ago and are unable to give us Brand Registry rights. That account is inaccessible to the brand owner.
I have a letter from the attorney representing the trademark owner of the brand asking Amazon to remove the brand from Brand Registry. but every time I submit it to Amazon they say I cannot remove the brand from brand registry because my account is not the Brand Registry account tied to the brand - argh!
Right now whenever we file a Brand Registry request to be added for the brand, it's just going to some Vendor Central account that the brand owner has no relationship with anymore, and hasn't for years. That account is unresponsive and unable to transfer privileges to us for the brand.
Will someone please help me? What do you suggest? We have a a shipment on the way, are approved for Launchpad, and are very excited to get this brand and product launched on Amazon US.
Thanks,
@Jim_Amazon @Danny_Amazon
How does a brand owner revoke registration?
Dear Amazon
We are an Amazon Seller who wants to work with a brand and become their importer of record and exclusive Amazon retailer. They gave their Brand Registry ownership account to some third party years ago and are unable to give us Brand Registry rights. That account is inaccessible to the brand owner.
I have a letter from the attorney representing the trademark owner of the brand asking Amazon to remove the brand from Brand Registry. but every time I submit it to Amazon they say I cannot remove the brand from brand registry because my account is not the Brand Registry account tied to the brand - argh!
Right now whenever we file a Brand Registry request to be added for the brand, it's just going to some Vendor Central account that the brand owner has no relationship with anymore, and hasn't for years. That account is unresponsive and unable to transfer privileges to us for the brand.
Will someone please help me? What do you suggest? We have a a shipment on the way, are approved for Launchpad, and are very excited to get this brand and product launched on Amazon US.
Thanks,
@Jim_Amazon @Danny_Amazon
1 reply
Dougal_Amazon
Hello @Seller_qMT6xtFZpLl8t,
My name is Dougal from the Community Manager Team. Apologies for the delay in my response as I was out of the office and just returning this week. There are some potential courses of action that can be taken to correct this, but it does depend on the specifics of the situation. Do you have a case ID that you can share that mentions the brand name and possibly has the letter from the attorney of the trademark owner you are referring to?
I will take a look at the details and potentially provide some direction.
Best, Dougal
