Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes
Have you been running coupons and now cannot get them to function?
Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.
I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.
I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!
I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.
Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes
Have you been running coupons and now cannot get them to function?
Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.
I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.
I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!
I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.
20 replies
Seller_VVCBJSg4pJkf0
Hello,
The coupon was a great feature but your correct, it is very buggy now.
From what I can see, the coupon used to give a customer a discount from your offer price but now it looks like it looks at you list price only.
I can get the coupons to work for an hour or two if i remove my products and then add them back in and save the coupon, The coupon then checks that the offer price is lower with the coupon, gets approved and it goes live. Then, as soon as the bot or whatever they have checking the coupons, checks against your list price (even though customers cannot buy it at the list price) and then suppresses the coupon.
Anyway, I am turning them off until the issue is fixed.
Tatiana_Amazon
Hi @Seller_c7AY5UmbBC07I,
Thanks for coming to the forums with this subject. I understand your frustration and your opinions (along with those of your fellow sellers) have been noted and we will share this information up to the Coupons management team.
I also wanted to share this help page on sales price discount errors as there seem to be a lot of questions on that, specifically. The biggest point here is that ASINs must have a price history in order to meet coupon eligibility requirements, and the discount is determined both by the was price (check out this help page for more information on the Was price) and the most recent lowest price.
Tatiana
