Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_c7AY5UmbBC07I

Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes

Have you been running coupons and now cannot get them to function?

Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.

I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.

I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!

I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.

752 views
20 replies
Tags:Advertising, Amazon Business, Promotions, Search, Sponsored Products
180
Reply
user profile
Seller_c7AY5UmbBC07I

Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes

Have you been running coupons and now cannot get them to function?

Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.

I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.

I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!

I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.

Tags:Advertising, Amazon Business, Promotions, Search, Sponsored Products
180
752 views
20 replies
Reply
20 replies
user profile
Seller_VVCBJSg4pJkf0

Hello,

The coupon was a great feature but your correct, it is very buggy now.

From what I can see, the coupon used to give a customer a discount from your offer price but now it looks like it looks at you list price only.

I can get the coupons to work for an hour or two if i remove my products and then add them back in and save the coupon, The coupon then checks that the offer price is lower with the coupon, gets approved and it goes live. Then, as soon as the bot or whatever they have checking the coupons, checks against your list price (even though customers cannot buy it at the list price) and then suppresses the coupon.

Anyway, I am turning them off until the issue is fixed.

60
user profile
Tatiana_Amazon

Hi @Seller_c7AY5UmbBC07I,

Thanks for coming to the forums with this subject. I understand your frustration and your opinions (along with those of your fellow sellers) have been noted and we will share this information up to the Coupons management team.

I also wanted to share this help page on sales price discount errors as there seem to be a lot of questions on that, specifically. The biggest point here is that ASINs must have a price history in order to meet coupon eligibility requirements, and the discount is determined both by the was price (check out this help page for more information on the Was price) and the most recent lowest price.

Tatiana

10
Follow this discussion to be notified of new activity
user profile
Seller_c7AY5UmbBC07I

Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes

Have you been running coupons and now cannot get them to function?

Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.

I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.

I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!

I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.

752 views
20 replies
Tags:Advertising, Amazon Business, Promotions, Search, Sponsored Products
180
Reply
user profile
Seller_c7AY5UmbBC07I

Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes

Have you been running coupons and now cannot get them to function?

Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.

I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.

I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!

I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.

Tags:Advertising, Amazon Business, Promotions, Search, Sponsored Products
180
752 views
20 replies
Reply
user profile

Amazons new coupon is FLAWED AND UNUSABLE. Not recommended until Amazon fixes

by Seller_c7AY5UmbBC07I

Have you been running coupons and now cannot get them to function?

Amazon has made a mess by releasing this new verison of coupons without actually checking the functionality of the coupon page.

I recommend that sellers stop using coupons until Amazon cleans this coupon issue up.

I told them my prices had to go up due to shipping cost, and material costs and the new coupons is penalizing me by making increase the coupon discount by plenty. Sorry no can do!

I am disappointed that amazon moderators have not bothered to look into this fiasco as good as the INFORM ACT, Pesticide issue and other fun ones sellers have had to endure.

Tags:Advertising, Amazon Business, Promotions, Search, Sponsored Products
180
752 views
20 replies
Reply
20 replies
20 replies
Quick filters
Sort by
user profile
Seller_VVCBJSg4pJkf0

Hello,

The coupon was a great feature but your correct, it is very buggy now.

From what I can see, the coupon used to give a customer a discount from your offer price but now it looks like it looks at you list price only.

I can get the coupons to work for an hour or two if i remove my products and then add them back in and save the coupon, The coupon then checks that the offer price is lower with the coupon, gets approved and it goes live. Then, as soon as the bot or whatever they have checking the coupons, checks against your list price (even though customers cannot buy it at the list price) and then suppresses the coupon.

Anyway, I am turning them off until the issue is fixed.

60
user profile
Tatiana_Amazon

Hi @Seller_c7AY5UmbBC07I,

Thanks for coming to the forums with this subject. I understand your frustration and your opinions (along with those of your fellow sellers) have been noted and we will share this information up to the Coupons management team.

I also wanted to share this help page on sales price discount errors as there seem to be a lot of questions on that, specifically. The biggest point here is that ASINs must have a price history in order to meet coupon eligibility requirements, and the discount is determined both by the was price (check out this help page for more information on the Was price) and the most recent lowest price.

Tatiana

10
Follow this discussion to be notified of new activity
user profile
Seller_VVCBJSg4pJkf0

Hello,

The coupon was a great feature but your correct, it is very buggy now.

From what I can see, the coupon used to give a customer a discount from your offer price but now it looks like it looks at you list price only.

I can get the coupons to work for an hour or two if i remove my products and then add them back in and save the coupon, The coupon then checks that the offer price is lower with the coupon, gets approved and it goes live. Then, as soon as the bot or whatever they have checking the coupons, checks against your list price (even though customers cannot buy it at the list price) and then suppresses the coupon.

Anyway, I am turning them off until the issue is fixed.

60
user profile
Seller_VVCBJSg4pJkf0

Hello,

The coupon was a great feature but your correct, it is very buggy now.

From what I can see, the coupon used to give a customer a discount from your offer price but now it looks like it looks at you list price only.

I can get the coupons to work for an hour or two if i remove my products and then add them back in and save the coupon, The coupon then checks that the offer price is lower with the coupon, gets approved and it goes live. Then, as soon as the bot or whatever they have checking the coupons, checks against your list price (even though customers cannot buy it at the list price) and then suppresses the coupon.

Anyway, I am turning them off until the issue is fixed.

60
Reply
user profile
Tatiana_Amazon

Hi @Seller_c7AY5UmbBC07I,

Thanks for coming to the forums with this subject. I understand your frustration and your opinions (along with those of your fellow sellers) have been noted and we will share this information up to the Coupons management team.

I also wanted to share this help page on sales price discount errors as there seem to be a lot of questions on that, specifically. The biggest point here is that ASINs must have a price history in order to meet coupon eligibility requirements, and the discount is determined both by the was price (check out this help page for more information on the Was price) and the most recent lowest price.

Tatiana

10
user profile
Tatiana_Amazon

Hi @Seller_c7AY5UmbBC07I,

Thanks for coming to the forums with this subject. I understand your frustration and your opinions (along with those of your fellow sellers) have been noted and we will share this information up to the Coupons management team.

I also wanted to share this help page on sales price discount errors as there seem to be a lot of questions on that, specifically. The biggest point here is that ASINs must have a price history in order to meet coupon eligibility requirements, and the discount is determined both by the was price (check out this help page for more information on the Was price) and the most recent lowest price.

Tatiana

10
Reply
Follow this discussion to be notified of new activity