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Seller_Jwk9E89mrV3Ju

Cancel Pending FBA

I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending

115 views
2 replies
Fulfil orders
Tags:Cancelled order, FBA, Shipping, Warehouse
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Seller_Jwk9E89mrV3Ju

Cancel Pending FBA

I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending

Fulfil orders
Tags:Cancelled order, FBA, Shipping, Warehouse
00
115 views
2 replies
Reply
2 replies
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_Jwk9E89mrV3Ju’s post

AFAIK, you cannot cancel an FBA order; only the customer can do that, and even then they have a limited time window.

When you send items to FBA, you are giving Amazon control over all of the order processing, including canceling.

40
user profile
Jameson_Amazon
In reply to: Seller_Jwk9E89mrV3Ju’s post

Hi @Seller_Jwk9E89mrV3Ju,

Thank you for reaching out with this question!

@Seller_nRFmxiQg4EGrwis correct, you cannot cancel a pending FBA order.

How long has the order been pending for? Please note that an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

You can read more about pending orders in this help page right here.

Now, if this order has been pending for over 21 days, please send me your Seller Support case IDs for this. I'd be happy to take a further look into those cases to see how I can assist further.

Thanks again,

Jameson

10
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user profile
Seller_Jwk9E89mrV3Ju

Cancel Pending FBA

I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending

115 views
2 replies
Fulfil orders
Tags:Cancelled order, FBA, Shipping, Warehouse
00
Reply
user profile
Seller_Jwk9E89mrV3Ju

Cancel Pending FBA

I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending

Fulfil orders
Tags:Cancelled order, FBA, Shipping, Warehouse
00
115 views
2 replies
Reply
user profile

Cancel Pending FBA

by Seller_Jwk9E89mrV3Ju

I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending

Fulfil orders
Tags:Cancelled order, FBA, Shipping, Warehouse
00
115 views
2 replies
Reply
2 replies
2 replies
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Seller_nRFmxiQg4EGrw
In reply to: Seller_Jwk9E89mrV3Ju’s post

AFAIK, you cannot cancel an FBA order; only the customer can do that, and even then they have a limited time window.

When you send items to FBA, you are giving Amazon control over all of the order processing, including canceling.

40
user profile
Jameson_Amazon
In reply to: Seller_Jwk9E89mrV3Ju’s post

Hi @Seller_Jwk9E89mrV3Ju,

Thank you for reaching out with this question!

@Seller_nRFmxiQg4EGrwis correct, you cannot cancel a pending FBA order.

How long has the order been pending for? Please note that an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

You can read more about pending orders in this help page right here.

Now, if this order has been pending for over 21 days, please send me your Seller Support case IDs for this. I'd be happy to take a further look into those cases to see how I can assist further.

Thanks again,

Jameson

10
Follow this discussion to be notified of new activity
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_Jwk9E89mrV3Ju’s post

AFAIK, you cannot cancel an FBA order; only the customer can do that, and even then they have a limited time window.

When you send items to FBA, you are giving Amazon control over all of the order processing, including canceling.

40
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_Jwk9E89mrV3Ju’s post

AFAIK, you cannot cancel an FBA order; only the customer can do that, and even then they have a limited time window.

When you send items to FBA, you are giving Amazon control over all of the order processing, including canceling.

40
Reply
user profile
Jameson_Amazon
In reply to: Seller_Jwk9E89mrV3Ju’s post

Hi @Seller_Jwk9E89mrV3Ju,

Thank you for reaching out with this question!

@Seller_nRFmxiQg4EGrwis correct, you cannot cancel a pending FBA order.

How long has the order been pending for? Please note that an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

You can read more about pending orders in this help page right here.

Now, if this order has been pending for over 21 days, please send me your Seller Support case IDs for this. I'd be happy to take a further look into those cases to see how I can assist further.

Thanks again,

Jameson

10
user profile
Jameson_Amazon
In reply to: Seller_Jwk9E89mrV3Ju’s post

Hi @Seller_Jwk9E89mrV3Ju,

Thank you for reaching out with this question!

@Seller_nRFmxiQg4EGrwis correct, you cannot cancel a pending FBA order.

How long has the order been pending for? Please note that an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

You can read more about pending orders in this help page right here.

Now, if this order has been pending for over 21 days, please send me your Seller Support case IDs for this. I'd be happy to take a further look into those cases to see how I can assist further.

Thanks again,

Jameson

10
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