Cancel Pending FBA
I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending
Cancel Pending FBA
I want to cancel an FBA order but I’m not being given the option to take any action it’s been pending
2 replies
Seller_nRFmxiQg4EGrw
AFAIK, you cannot cancel an FBA order; only the customer can do that, and even then they have a limited time window.
When you send items to FBA, you are giving Amazon control over all of the order processing, including canceling.
Jameson_Amazon
Hi @Seller_Jwk9E89mrV3Ju,
Thank you for reaching out with this question!
@Seller_nRFmxiQg4EGrwis correct, you cannot cancel a pending FBA order.
How long has the order been pending for? Please note that an order with a status of pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
You can read more about pending orders in this help page right here.
Now, if this order has been pending for over 21 days, please send me your Seller Support case IDs for this. I'd be happy to take a further look into those cases to see how I can assist further.
Thanks again,
Jameson